IT Specialist (CUSTSPT) (NETWORK) Job in Parkersburg, WV

Vacancy No. 25-FS-27-MP Department Bureau of the Fiscal Service
Salary $66,732.00 to $86,750.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 10/29/2024 Close Date 11/8/2024
Job Link Apply Online Who may apply Public
Locations:
Parkersburg, WV


Summary

This position is located at Bureau of the Fiscal Service, Deputy Assistant Commissioner Infrastructure and Operations. As an IT Specialist (CUSTSPT) (NETWORK), you will be providing 24-hour event management and operational support capability for the Bureau of the Fiscal Service.

Duties

As an IT Specialist (CUSTSPT) (NETWORK), you will:

  • Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN LAN and large-scale mainframe using automated reporting and monitoring systems.
  • Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers.
  • Assist computer facility staff in the operation and troubleshooting of the data center lighting, power and environmental controls. This is accomplished by performing tasks as assigned by the systems facility staff.
  • Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN LAN from an internal and external perspective using automated systems.

Requirements

Conditions of Employment

  • A one year probationary period may be required.
  • Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
  • Public Trust - Background Investigation will be required.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Obtain and use a Government-issued charge card for business-related travel.
  • This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).


If you do not meet any of the categories listed below, you may wish to apply under announcement 25-FS-28-P which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

Key Requirements:
  1. Please refer to "Conditions of Employment."
  2. Click "Print Preview" to review the entire announcement before applying.
  3. Must be U.S. Citizen or U.S. National

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year and indicate number of hours worked per week on your résumé.

For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems.
Examples of such experience could include:
- Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors.
- Assisting computer facility staff in the operation and troubleshooting of environmental controls.
- Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions.
- Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes.
- Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues.
- Responding to users of all levels that make requests for technical assistance in person, via phone or electronically.
AND
In addition to meeting specialized experience, applicants must have IT related proficiency in each of the four competencies listed below.
- Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems.
- Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution
- Oral Communication, such as participating in meetings on job-related subjects.
- Problem Solving, such as using reasoning and deduction to find solutions to problems.
OR
You may substitute education for specialized experience as follows:
1. Master's degree or equivalent graduate degree, or
2. Two (2) full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-09, you must have been at the GS-07 level for 52 weeks.

Education




Additional information

  • During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact on your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.
  • We will not pay relocation expenses.
  • We may select from this announcement or any other source to fill one or more vacancies.
  • This is a bargaining unit position.
  • The following locations are represented by their corresponding NTEU chapter:
    Parkersburg, WV - NTEU Chapter 190
  • This position is a moderate risk position.
  • We offer opportunities for telework.
  • We offer opportunities for flexible work schedules.

Our comprehensive benefits are very generous. Our benefits package includes:

  • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
  • Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
  • Access to insurance programs that may be continued after you retire.
  • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
  • A retirement program which includes employer-matching contributions.
  • Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments click here:

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement.

Your qualifications will be evaluated based on your application materials (e.g., résumé, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Communication
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honestly
  • Interpersonal Skills
  • Learning
  • Reading
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Technical

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
-You must submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Your SF-50 must show that you have held the required grade level for at least 52 weeks.
- If you are currently on a Veterans Recruitment Appointment (VRA), you must submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge (Member 4) and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, you must submit a copy of an additional SF-50 showing this grade.

Land Management Eligibles must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management Eligibles must compete under competitive merit promotion procedures and meet all applicable requirements as such (time-in-grade restrictions do not apply).

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

REINSTATEMENT: If you are a former federal employee that has been separated for at least 1 year and wish to be non-competitively reinstated to a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND you MUST submit a qualifying performance appraisal from your most recent career or career-conditional position of at least Fully Successful (or equivalent). You will NOT be given consideration for non-competitive reinstatement, under this option, if a performance appraisal document is not submitted.

EDUCATION DOCUMENTATION:

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

RECOMMENDED DOCUMENTS:
Current Performance Appraisal

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. To begin the application process, click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
4. After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. 5. If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
6. Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can reuse the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.

To learn more, please visit our page at: Treasury.gov/fairchanceact.

To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12585583

Agency contact information

Applicant Call Center
Address
Deputy Assistant Commissioner Infrastructure and Operations
200 Third St
Parkersburg, WV 26101
US
Learn more about this agency

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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