IT Specialist (CUSTSPT), NF-03 Job in Honolulu, HI

Vacancy No. WENAFP42512747693 Department Army Installation Management Command
Salary $60,000.00 to $78,500.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 6/10/2025 Close Date 12/31/2025
Job Link Apply Online Who may apply Public
Locations:
Honolulu, HI


Summary

Serves as a IT Specialist (CUSTSPT) in the MIS Department of the Hale Koa Hotel.

2025 Cost of Living Allowance (COLA) for Honolulu, HI is 8.64%.

This position will remain open until filled with a first cutoff date of 25 June 2025 for employment consideration.
Additional lists will be pulled at the request of the hiring manager.

Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

This job is open to

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens

Duties

Provide technical support duties to customer support personnel. Serves as a help desk representative. Diagnoses and resolves problems in response to customer reported incidents. Researches, evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots, and maintains customer hardware and software. Provides training and instruction to enhance user performance. Sets system security levels based on under performance and appropriate regulations. Develops and documents standard operating procedures to ensure compliance with accrediatation procedures and policies.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card are required upon appointment
  • Meet qualification/eligibility/background requirements for this position
  • Satisfactory completion of employment verification (E-Verify) check
  • One year probationary period may be required
  • A physical examination is required
  • Must be able to obtain a Tier 1 background investigation.
  • Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME, GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. Experience, education and/or specialized training sufficient to demonstrate knowledge skill in:

1. Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process or Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field
2. Must have 1 or more years of experience troubleshooting computers, computer systems & peripherals, networks, performing Windows domain management, or providing help desk services thru customer support/ticketing solutions.
3. Must have a strong understanding of the TCP/IP stack and OSI model.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Highly Qualifying Criteria:
- Experience working in a hospitality environment such as a hotel, cruise ship, theme park or resort
- Well versed in Windows 11 Operating Systems, Microsoft Office suite of tools, or Windows O365 cloud applications

Additional information

  • Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
  • Please check out our application information kit to view additional information you may find useful when applying for our jobs.
  • Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
  • To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for at least two professional and personal references on your resume.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Required Documents

The following documents must be submitted with your application:

  • Resume

Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3433
  • Spouse's PCS orders, Marriage Certificate
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action


Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You may submit your application packet using one of the two methods identified below:

  1. Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42512747693. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
  2. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

Agency contact information

Stacy Okutani

Next steps

Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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