IT Specialist (Computer Specialist) Job in Washington, DC

Vacancy No. CO-2024-0495 Department Justice, Bureau of Prisons/Federal Prison System
Salary $99,200.00 to $153,354.00 Grade 12 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 9/19/2024 Close Date 10/10/2024
Job Link Apply Online Who may apply Status Candidates
Locations:
Washington, DC


Summary

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.

This job is open to

Clarification from the agency

• DOJ Employees Nationwide • DOJ Surplus and Displaced (CTAP) Employees in the local commuting area. • Division: Computer Services Administration & User Support Branch, Information Technology & Data Division, Central Office • Duty Location: Washington, DC

Duties

Serves as a technical expert in all areas of videoconferencing.

Performs long- and short-range planning to determine how the Bureau Videoconferencing Program productivity can be improved through automation.

Studies the organization involved and performs a thorough review of technical requirements required to maximize the use of videoconferencing.

Prepares feasibility studies and cost/benefit reports to assist the decision-making functions of high-level management.

Leads information systems projects and assumes responsibility for customer contact during the development, implementation, and follow-up phases of the system life cycle.

Monitors information flow and progress of users, analysts and programmers throughout systems development processing.

Requirements

Conditions of Employment

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

Qualifications

To be considered for the position, you must meet the following qualification requirements.

Education:

GS-12 and GS-13: There is no substitution of education for specialized experience at this grade level.

OR

Experience:

GS-12 and GS-13: You must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.

  • Attention to detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

GS-12 and GS-13: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of this qualifying experience are:

GS-12:

  • Experience with the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems, to include videoconferencing, used for the transmission of information in voice, data, and/or video formats.
  • Experience with ensuring the integrity, availability, and confidentiality of information systems through the planning, analysis, development, implementation, maintenance and enhancement of systems, programs, policies and procedures.
  • Experience with the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, user assistance, and/or training.
  • Experience with strategic planning, capital planning, policy and standards development, budgeting, resource management, knowledge management, auditing.

GS-13:

  • Experience in utilizing a variety of Videoconferencing devices and management programs.
  • Experience in utilizing a variety of web conferencing solutions and integration with Videoconferencing.
  • Experience leading information systems projects and assuming responsibility for customer contact during the development, implementation and follow-up phases of system life cycles.
  • Experience analyzing system design needs, anticipating problems in computer programs, telecommunications, hardware and operating systems, and proposing and implementing solutions.
  • Experience developing operations memorandums, program statements and technical reference manuals relative to information management.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

This position IS included in the bargaining unit.

The representative rate for this position is $129,759 per annum ($62.17 per hour).

Special Conditions of Employment Section:

Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks.

The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence.

Additional selections may be made if vacancies occur within the life of the certificate.

Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed.

Current Federal Law Enforcement Employees:

A prerequisite of the secondary law enforcement position is the completion of the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II".  If you have not completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II", you are ineligible for secondary law enforcement position(s) and coverage but may still be considered for a non-law enforcement position.

If you are not a current Bureau of Prisons employee, you must submit training records demonstrating you have completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II" to your hiring Human Resource office prior to appointment. 

Individuals selected who are under the Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) and who have not had three years "primary" law enforcement retirement coverage, will not be covered by law enforcement retirement while in this position. To regain coverage, individuals must return to a position with "primary" coverage.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment questionnaire responses and utilized to determine whether you meet the job qualifications listed in this announcement. If you rate yourself higher than what is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

There are several parts of the application process that affect the overall evaluation of your application:

  • Your resume, which is part of your USAJOBS profile;
  • Your responses to the eligibility questions;
  • Your responses to the online assessment questionnaire;
  • Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement.

Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.) that includes specific timeframes (MM/YYYY) format and number of hours performing duties. 

If you applied to more than one grade level, BE ADVISED that you may be selected at ANY grade level for which you applied and are found qualified (i.e., if the job is announced at the 9/11 grade levels and you apply for the GS/GL-9 and the GS-11,and you are found qualified at BOTH grade levels, you may be selected at either grade level).

What Competencies/Knowledge, Skills and Abilities are Required for this Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

GS-12 and GS-13

  • Information Systems Security
  • Problem Solving
  • Communicate with end users on a non-technical level
  • Develop and apply technical documentation
  • Analyze, design, and implement computer systems

You may preview questions for this vacancy.

Required Documents

  • Resume showing relevant experience (cover letter optional)
  • In order to receive credit for experience contained in an application, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
  • Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary.  If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
  • Employees applying with an interchange agreement must provide proof of their permanent appointment.
  • Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation.
  • CTAP, Click Here, if applicable.

Failure to provide these documents could possibly result in removal from consideration for this vacancy.  If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc.  Documentation should be identified/saved as VA Letter, DD214, or Transcripts.

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents.

NOTE:  Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).

All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement.  You MUST include the vacancy announcement number on your supporting documentation.

NOTE: Failure to follow these application procedures will result in the applicant losing consideration for this position.

Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

Contact for Assistance in Applying On-Line:
DOJ, Federal Bureau of Prisons
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, TX  75051
E-Mail:  BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov
Phone:  972-352-4200   

Agency contact information

CSU
Address
JUSTICE, BUREAU OF PRISONS
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, Texas 75051
United States
Learn more about this agency

Next steps

We will notify you of the outcome after each step of the application process has been completed. Normally, Selecting Officials will make a selection within 90-days. When deemed necessary, the selection process may be extended up to 180-days from the date the certificate(s), (Exception, Best Qualified Lists) is/are generated to make a selection.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.