Duties
Applies experience and comprehensive technical knowledge to accomplish assignments and to develop plans and techniques to improve programs and policies. Understands how his/her technical area interacts with or is affected by other disciplines, and considers the objectives of the major subdivision and LOB/SO when developing, integrating, and implementing solutions to diverse, complex problems.
May serve as Contracting Officer Representative (COR) for contracts and provide guidance and direction toward completion of contract deliverables. Including activities related to validating vendor invoices against NWP¿s inventory, tracking burn rates against customer Inter-Agency Agreements, and generating customer reports.
May serve as NWP website/portal or POC and be responsible for maintaining and keeping the website current at all times.
May serve as Remedy or Service Now POC for NWP which will include working with internal and external customers.
Contacts are internal and external. May act as a key technical point of contact for assigned activities. Contributes to the preparation of management/technical reports or contractual documents and may communicate the overall results of a project or work activity to FAA management and the National Wireless Program¿s internal and external customers.
Executes established policies/procedures provide guidance for most assignments, but is allowed considerable discretion to select the most appropriate approach or to recommend new approaches. Assignments typically require solutions to be derived by interpreting and extrapolating from situations faced in the past. Provides recommendations to improve work processes. Applies working knowledge of DOT/FAA policies and guidelines that specifically impact cellular mobility.
This position will require periodic travel.
Work is reviewed through status reports and at project completion, to ensure policy compliance and alignment with the requirements of projects and/or other work activities. Work activities impact directly on the objectives of one or more organizational units, major subdivisions, and/or LOB/SOs, and affects the objectives of the FAA and may affect internal and external customers.
Requirements
Conditions of employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- Must submit an SF50 (See Required Documents).
- A one-year probationary period may be required.
- Successful completion of a security investigation may be required.
- Please review Required Documents & Additional Information.
Qualifications
To qualify for this position at the FV-I (FG/GS-13) level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H (FG/GS-10-12). Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.
Specialized Experience: Experience in Desk Side or Wireless Mobile Device support and implementation; makes recommendation to management on Information Technology (IT) procedures and guidelines; experience using information technology infrastructure library (ITIL) software; experience in IT project management; develops new methods and criteria and/or propose new policies and practices; oversees support of installed systems and services; identifies current and potential problem areas; analyzes customer requirements; plans and coordinates the design, development, testing, installation, and support of new/modified hardware and software applications.
AND
Individuals must have IT-related experience demonstrating each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Quality Ranking Factor: Well qualified candidates will have demonstrated experience in the following areas:
¿ Managing projects across multiple organizations, with a wide variety of stakeholders and constituents
¿ Using IT Service Management (ITSM) tools (e.g. Remedy)
¿ Experience in Desk Side or Wireless/Mobile Device support and implementation
Applicants should include examples of Experience in their work history.
Qualifications must be met by the closing date of the announcement.
Education
See qualifications section.
KSA Information:
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
NOTES:
1. Applicants must apply online to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be accepted.
3. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
2. Some, none or all applicants may be interviewed.
4. Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: Pay & Benefits | Federal Aviation Administration (faa.gov).
5. Position(s) will be filled anywhere within AMK-270 at the FV-I level.
6. Position(s) may be realigned based on approved reorganization.
5. Additional information regarding living in Oklahoma can be found at www.abetterlifeokc.com.
6. To confirm receipt of documents, please contact Caleb Weston at Caleb.A.Weston@faa.gov.
Links to Important Information: Locality Pay, COLA
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
A Notification of Personnel Action (SF-50) is required to verify area of consideration. Other supplemental documentation will be accepted in combination with your online application. These documents must be included with your application or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All emailed documents should reference the announcement number.
If you are an FAA employee, you
MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system
https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.