IT Specialist (Customer Support) Field Technician Job in Keyport, WA

Vacancy No. 25-12661515 Department Commander, Navy Installations
Salary $24.00 to $27.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 1/8/2025 Close Date 1/22/2025
Job Link Apply Online Who may apply Public
Locations:
Keyport, WA


Summary

The primary purpose of this position is to provide assistance in technical support and training to users of software applications. Applications include management information systems (MIS), Point of Sale systems (POS), and other systems and programs throughout the Commander, Navy Region Northwest (CNRNW) area.

Duties

Experienced IT professional will provide technical assistance for the Manager of Information Systems and team in the implementation and support of various computer and information systems within Navy Region NW Fleet & Family Readiness Programs. This position is located at Keyport WA and will provide technical support for NBK Fleet & Family business activities including physical installations, assembly, configuration and maintenance of personal computers and network devices. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting via a centralized Helpdesk when system failures or dysfunctions occur.

Requirements

Conditions of Employment

  • This position is subject to background check in accordance with federal regulations. This position is subject to background check in accordance with federal regulations. Occasional travel within the Region is required.
  • Occasional travel within the Region is required.

Qualifications

Knowledge of basic computer systems and design is required. A sound understanding of the pertinent characteristics of all Windows operating platforms is required.
Knowledge sufficient to assist in the configuration of the POS/MIS and to advise and assist both management and staff on functional use is crucial.
Sufficient knowledge and teaching skills required to train front-line personnel on the use of the various programs associated with the MIS/POS systems. Knowledge of basic troubleshooting techniques and excellent customer service skills to sufficiently provide high-quality customer service support to all levels of users within CNRNW.
Must possess a good understanding of the role of MWR and the other FFR Programs dependent on the MIS/POS systems. Some knowledge of NAF accounting, personnel, and procurement methodologies is highly desirable.
Knowledge of the KRONOS Timekeeping system, SAP Management Information System, Class Systems, SQL and Access databases, RECTRAC, Micros, or other point of sales (POS) systems is highly desirable.
Must successfully pass a formal background investigation appropriate to the position and obtain and maintain the appropriate computer security access level.
Employee must obtain and maintain certification(s) in accordance with DoD 8570.01-M, December 19, 2005 & subsequent policy updates within six (6) months of placement .
A valid driver's license for travel between work sites is required.
Employee may be called upon to assist customers with problems outside of regular business hours, including evenings, weekends and holidays.

Education

Degree in computer science or certificate program that is equivalent to the major course work for a degree in computer science is preferred.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 01/22/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12661515It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO
Address
NRNW Region NAF HR Office
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US
Learn more about this agency

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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