IT Specialist - DE Job in Washington, DC

Vacancy No. OIT-2025-0016 Department Pension Benefit Guaranty Corporation
Salary $57,164.00 to $90,898.00 Grade 07 to 09
Perm/Temp Permanent FT/PT Full-time
Open Date 1/13/2025 Close Date 1/21/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is located in the Pension Benefit Guaranty Corporation's (PBGC), Office of Information Technology (OIT), IT Infrastructure Operations Department (ITIOD).

CONCURRENT ANNOUNCEMENT: THIS POSITION IS ALSO BEING ADVERTISED UNDER MERIT PROMOTION PROCEDURES UNDER ANNOUNCEMENT NUMBER OIT-2025-0015.  IF YOU WISH TO BE CONSIDERED UNDER THAT ANNOUNCEMENT, PLEASE REVIEW TO DETERMINE IF YOU QUALIFY.

More than one selection may be made from this vacancy announcement. 

 

This job is open to

Clarification from the agency

All U.S. Citizens, including veterans eligible under the Veterans Opportunity to Work Act (VOW), and Nationals (residents of American Samoa and Swains Island).

Duties

The candidate selected for this position will:

GS-07:

Assist with administering IT processes and assure that processes are followed. Respond to process-related issues raised by OIT management and staff, OIT customers, and contractor staff.

Provide limited technical advice and assistance to some key Corporate officials regarding the assigned service(s) and work with representatives of other departments within the PBGC and with the contractor to resolve routine or standard questions regarding information systems and user requirements.

Assist in providing communications regarding the assigned service(s), including developing informal briefings to technical, nontechnical, and executive audiences.


GS-09:

Work with the Service Delivery Manager to ensure that the direction of the services and processes that the employee serve is consistent with the PBGC’s enterprise architecture and plans for information technology at PBGC.

Identify conventional or standard issues involving business processes and other issues that could hinder the delivery of service.

Coordinate activities with business units as it pertains to Critical and Essential functions. Assist in assessing and monitoring risks; issues and problems; recommend some solutions, to assure the services and IT processes delivered by both contractor and OIT staff are in accordance with established service/operating levels.

Assist in providing communications regarding the assigned service(s), including developing formal and informal briefings to technical, non-technical, and executive audiences.

Requirements

Conditions of Employment

  • You must be a U.S. citizen
  • You may undergo a personnel security background investigation
  • Selective Service registration required for male applicants, unless exempt
  • 1-year probationary period required unless met during prior Federal service
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
  • Selected applicants will be required to complete an online onboarding process

Qualifications

All qualification and eligibility requirements must be met by the announcement closing date.

To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

GS-07: Specialized Experience: Applicants must have at least one year of specialized experience at the GS-05 grade level in the Federal service or equivalent to the GS-05 grade level in the private sectorapplying basic IT principles and practices to assist in information technology (IT) infrastructure processes, policies, tools and projects.

Examples include: assisting senior developers with analysis, design, coding, testing and/or implementation of software or automated systems, and interaction with projects related to software/hardware installation, operation and maintenance.


GS-09: Specialized Experience: Applicants must have at least one year of specialized experience at the GS-07 grade level in the Federal service or equivalent to the GS-07 grade level in the private sector applying IT policies, concepts, and frameworks (i.e., Information Technology Infrastructure Library (ITIL), National Institute of Standards and Technology (NIST), etc.) or supporting an IT technical domain.

Examples include: utilizing the procedures, regulations, and theories of IT planning or implementation in assigned specialty areas, e.g., service management and process management or an IT technical domain such as cloud, networking, database management, server or computer administration.

OR

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-07: 1 full year of graduate level education or superior academic achievement

GS-09: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree


In addition to meeting the specialized experience requirements and education requirements described above, your IT experience will be evaluated and expected to include experience in the following competencies:

1. Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
2. Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Education

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-07: 1 full year of graduate level education or superior academic achievement

GS-09: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

If you are requiring reasonable accommodations, please contact PBGC’s Reasonable Accommodation Coordinator, Roderick Duncan, at (202) 286-7803 or Duncan.Roderick@pbgc.gov. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms.

If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO):

OEEO Main Office Phone: 202-229-4363

Email: EEO@PBGC.gov

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Visit PBGC Benefits for information on our Agency Benefits offered.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Category Rating is being used for this position.

Referral: If your resume does not support the answers you gave on the assessment questionnaire, you may be rated Not Qualified or you may be placed in a lower category.

Your name will be placed in one of the three following quality categories:

•Gold - highly proficient regarding the knowledge, skills and abilities (KSAs) related to this position.

•Silver - competent regarding the knowledge, skills and abilities (KSAs) related to this position.

•Bronze- possessing only the minimum qualifications required for this position.


Your qualifications will be evaluated on the following knowledge, skills, and abilities (KSAs):

GS-07:

  1. knowledge of information technology routine assigned services and processes, to identify trends in problem areas
  2. ability to identify trends in problem areas
  3. skill in communicating information in writing 

GS-09:

  1. skill in providing IT operation/service delivery
  2. skill in working with service desk services
  3. skill in identifying, monitoring and managing project risks
  4. skill in communicating orally

Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.


Interagency Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above (which is equivalent to PBGC’s “Silver” quality category); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: Interagency Career Transition Assistance Programs.

Application of Veterans' Preference:  The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All qualified veterans must be selected before selecting any non-veterans within each quality category.
For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% are placed at the top of the Gold category regardless of which category to which they would otherwise be assigned.

Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Gold) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C 3317(b) or 3318(b) are satisfied.


You may preview questions for this vacancy.

Required Documents

RESUME: You must submit a resume. Your resume must include your name and contact information and should clearly show your possession of the specialized experience and KSAs so that we can determine your qualifications for this position. Your resume should be specific to the position you are applying for, relating your skills and experience to those noted in the job posting.

PLEASE DO NOT include photographs, hypertext/hyperlinks, or other inappropriate material or content. This information will not be used to make eligibility or qualification determinations.

COVER LETTER (OPTIONAL): Your cover letter should state your interest in this position and the strengths that you feel will make you an asset to the Pension Benefit Guaranty Corporation.  We will not use your cover letter to determine your qualifications; however, your cover letter will go to the Selecting Official along with your resume if you are referred.  

TRANSCRIPT(S): If you are relying on education to meet the minimum qualification requirement for this position, you must submit transcripts to verify that you meet the requirement. Information on the specific education requirement can be found under the Education in the vacancy announcement. Your transcripts should include course titles, school name/location, date completed, grades, and number of credits earned. Applicants who obtained their qualifying education outside of the U.S. and its territories must provide proof that their degrees have been validated as equivalent to a degree conferred by a college or university in the U.S. Unofficial transcripts may be submitted with your application; however, you must bring official transcripts with your first day if you are hired. Please see the Education section of this announcement for additional information.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

VETERANS PREFERENCE: If claiming veteran's preference, you should indicate the type of veteran's preference you are claiming on your resume. For veteran's preference, you must provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member 4 copy or Member 7 copy), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. Your DD-214 must show the type of discharge and dates of active duty. If the appropriate copy of the DD-214 is not submitted and the discharge status is not confirmed, you will not receive credit for the claimed active-duty military service. To gain access to your DD-214 online, please visit: Request Military Service Records | National Archives. Information on Veterans Preference is available in the Vet's Guide that can be found at OPM's website: Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference

Veterans Opportunity to Work Act (VOW): If you are currently serving on active duty you MUST submit a statement of service from your unit (on unit letterhead) identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, type of discharge, character of service, and the date you will be separated or be on approved terminal leave. If you provide a statement of service at this stage, your preference/eligibility will be verified by a DD-214 (Member 4 Copy) upon separation from the military.

Interagency Career Transition Assistance Programs: CTAP and ICTAP candidates must submit documents showing eligibility for selection priority (e.g., RIF separation notice, Certificate of Expected Separation, or other proof of eligibility for priority selection); an SF-50 showing the current (or former) position, grade level, promotion potential, and duty location; and the most current performance appraisal including the performance rating.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

In order to be considered, submit all of the required information (including your supplemental documentation) before midnight EST on the closing date.

If you are not able to apply online or require reasonable accommodations, contact June Murphy on (202) 229-3377or at murphy.june1@pbgc.gov no later than 5:00 p.m. on the day before the closing date of this vacancy announcement. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

Please complete all the steps in the online application process at USAJOBS (www.usajobs.gov). You may make updates to your information at any time prior to midnight EST on the closing date of this announcement.

  • Register with USAJOBS, which will store your information and resume. You will only need to complete this step once.
  • Locate and review the vacancy announcement on USAJOBS. Click the “Apply” link and then select a resume to submit with your application. If you do not have a resume to select, or you want to upload a new one, click “Add Resume” and upload your resume. You can also click “Edit” to edit an already-uploaded resume. Once you have selected a resume, click “Save and Continue.”
  • Add or remove your supporting documents.
  • Once you have attached your resume and supporting documents, review your application package to ensure that they have been attached, then check the box next to “I acknowledge that I have reviewed my resume and document(s).” Then Click “Save and Continue.”
  • Complete the “Include Personal Information” page and click “Save and Continue,”
  • On the “Continue Application with Agency” page, read the terms and certify by checking the box if you agree. Then click “Continue to Agency Site.” This will take you to the application for the position.
  • Click “Apply to this Vacancy.”
  • Complete or review the eligibility questions, which determine the types of positions you are eligible for.
  • Specify which series, grade(s), and location(s) you wish to be considered for.
  • Complete the online vacancy questions, then click "Finish". You will continue to the Vacancy Documents page.
  • Review your attached documents from USAJobs. If there are other documents that you need to attach, upload those here as well.
  • You will then see a summary of your application, including the documents that you submitted. You are strongly encouraged to save or print a copy of this page as proof of submission and receipt of your application and documents.
  • To finish, click "Submit Application."

Agency contact information

June Murphy
Phone
202-229-3377
Fax
000-000-0000
Email
murphy.june1@pbgc.gov
Address
PENSION BENEFIT GUARANTY CORPORATION
Human Resources Department
445 12th Street SW
Washington, District of Columbia 20024
United States
Learn more about this agency

Next steps

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You may check the status of your applications by clicking on the My USAJOBS tab at the USAJOBS website.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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