OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Examples of IT-related experience demonstrating this competency include:
- Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include:
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- Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Examples of IT-related experience demonstrating this competency include:
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- Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
In addition to OPM Basic Qualifications you must have one year of specialized experience at the level similar, related, or relevant to the work of this job that has given you particular knowledge, skills, and abilities required to successfully perform. Typically we would find this experience in work within this field or a field that is closely related.
To qualify for the GS-14 grade level, you must have one year of specialized experience at the GS-13 level in the Federal service or equivalent. Specialized experience is defined as: (1) Mastery level expertise serving as a seized Computer Evidence Recovery Specialist (SCERS), a certified digital forensic expert and/or subject matter expert coordinating, synchronizing, and integrating digital forensic analysis operations into an organization's investigative plans and operations; (2) Mastery level expertise supporting international digital forensic programs and highly technical projects that have investigative oversight; (3) Mastery level experience assessing complex investigative data from non-traditional sources to include international service providers and foreign entities and; (4) mastery expertise with system-wide digital forensic activities such as research, policy development, planning, and analysis of programs and services, in support of complex criminal, civil and administrative investigations.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).