IT Specialist (Information Security/Customer Support) Job in Linthicum Heights, MD

Vacancy No. SDSB244286623788HW Department U.S. Army Training and Doctrine Command
Salary $82,764.00 to $128,956.00 Grade 11 to 12
Perm/Temp Temporary FT/PT Full-time
Open Date 12/5/2024 Close Date 12/19/2024
Job Link Apply Online Who may apply Public
Locations:
Linthicum Heights, MD


Summary

About the Position: Position serves in the capacity of a Senior Information Technology Specialist (organizational title), performing duties across specialized information technology functions which include customer support, information security, and systems administration on Apple and Windows systems.

May be filled at either the GS-11 target GS-12 level or the GS-12 level.

This job is open to

Clarification from the agency

This is a Direct Hire Authority (DHA) solicitation utilizing DHA for Certain DoD Personnel to recruit and appoint qualified candidates to positions in the competitive workforce. Veterans Preference and Military Spouse Preference (MSP) does not apply under this recruitment method. Positions filled under this DHA are exempt from the Interagency Career Transition Plan (ICTAP).

Duties

  • Serves as the principal lead of all Defense Language Institute Foreign Language Center IM/IT equipment at a Learning Training Detachment.
  • The employee reports directly to the Deputy Chief of Staff (DCSIT) and to the DLIFLC Director of Remote Site Services (RSS).
  • Implements and coordinates operations at the local activity level designed to ensure, protect, and restore IT systems, services, and capabilities.
  • Ensures Apple and Windows Operating System images are secured in a manner consistent with applicable policies and regulations by thoroughly reviewing and evaluating the contents of all approved images.
  • Implement modifications to software systems that interface between users and the operating system to control and efficiently utilize multiprogramming capabilities.
  • Analyzes problems/system failures, locates source of error, reports errors to the vendor and applies new releases of the software and/or modifications.
  • Monitors and maintains Defense Language Institute Foreign Language Center accounts, servers, applications, and mobile computing devices.
  • Performs physical configuration, installation, setup, and support of Apple and Windows hardware, software, and networking devices.
  • Serves as a technical Defense Language Institute Foreign Language Center support and implementation expert and system administrator on multiple information systems running Microsoft Windows and Apple client and server operating systems.
  • Ensures Defense Language Institute Foreign Language Center IT equipment is managed and reported in accordance with regulations as well as contractual guidelines.
  • Installs Defense Language Institute Foreign Language Center IT software/hardware components, system peripherals, performs diagnostics, analyzes results and affects repairs if needed.

Requirements

Conditions of Employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
  • This is an IAM Level II Workforce position, selectee must obtain and maintain this certification within six months of job entry.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

For GS-11 - Basic Requirement for IT Specialist (InfoSec/CustSpt):
Specialized and Other Experience: One year of specialized experience which includes resolving customer questions concerning information technology systems, mobile computing systems, software and/or hardware problems and password issues; and conduct security evaluations, audits, and test systems and networks to identify systems that are not current on updates or patches.. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).


OR

GS-11 - Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.


For GS-12 - Basic Requirement for IT Specialist (InfoSec/CustSpt), GS-2210-12

Specialized and Other Experience: One year of specialized experience which includes 1) experience resolving customer problems with system integration, research, evaluation of configuration issues with applications and/or desktop configurations; 2) Installing, configuring, and maintaining software (e.g., network, communications, E-mail, and host and sub-host utility packages) on a variety of systems, e.g., Apple and Windows mobile computing devices. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

FOR GS-11 AND GS-12: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing work independently that rarely requires editing or review by others.
(2 Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

Time in Grade: Time in grade does not apply because this is a DoD DHA solicitation and subsequent appointments result in a new federal civil service appointment.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

For GS-12: Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • This is an Information Technology Management career field position.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  • Recruitment/Relocation Incentive may be authorized if in the Government interest.
  • This position is a TERM position, the initial appointment will be NTE 13 months. It is a time limited position and may be extended up to a maximum of eight years. The TERM appointment may be converted to permanent upon the needs of management and the eligibility for another Certain DoD Personnel Direct Hire Authority (DHA) appointment under 5 U.S.C. 9905 and the clearing of the DoD Priority Placement Program.
  • May be filled at either the GS-11 target GS-12 level or the GS-12 level.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above. While during the application process you will be asked if you are claiming veteran's preference, the information will not be used, nor is it applicable for this Direct hire Authority (DHA) solicitation.

Once the announcement has closed, applicants who self-certify as to their qualifications compared to the qualification requirement defined above during the application process, will be referred to the hiring official. The hiring official may or may not conduct interviews. Your resume will be reviewed by a Human Resources (HR) Specialist if you are selected for the position; the HR Specialist is the final deciding authority when determining if you meet the qualification requirements listed above.

If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience or copy and pasted information from this job posting to your resume/work experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Veterans and Military Spouses will be considered along with all other candidates; those preferences do not apply during the DHA for Certain DoD Personnel Solicitation Process.

Required Documents

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
  • For additional information see: What to include in your resume.
2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable
  • This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses
  • This position requires a job-related license or certification. You MUST submit a copy of your license or certification with your application package or you will be rated ineligible. See: Transcripts and Licenses
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 12/19/2024 to receive consideration

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12623788).
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Army Applicant Help Desk
Address
SB-W1ECAA DLIFLC AND POM
DO NOT MAIL
Presideio of Monterey, CA 93944
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking (as applicable) for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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