Requirements
Conditions of employment
- All application materials must be received by the closing date.
- Applicants must be in good standing.
- Applicants must have a fully successful rating of record.
- Official Personnel Folders will not be reviewed.
- Requests for copies of application documents will not be accepted.
- All application forms submitted become the property of SSA Human Resources.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., SECURITY AND RESILIENCY) OR YOU MAY BE FOUND INELIGIBLE.
To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:
Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail.
Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled.
To qualify at the GS-14 level, you must have specialized experience at the GS-13 level, or equivalent. This experience must demonstrate proficiency in three of the following:
- Designing, managing, and optimizing IT environments: Experience planning, analyzing, and overseeing IT infrastructure projects, applying industry standards and best practices for platform implementation and automation. This includes developing and maintaining configuration management systems and scripting solutions, which demonstrates Technical Competence, Information Management, Attention to Detail, and Problem Solving.
- Integrating and deploying IT solutions to meet organizational needs: Experience leading the coordination and implementation of complex IT systems, including cross-functional team integration and major system configuration changes. This includes deploying new technologies and ensuring seamless integration across environments, which reflects Technical Competence, Teamwork, Information Management, and Decision Making.
- Configuring, maintaining, and troubleshooting networked systems: Experience applying advanced networking concepts to administer and resolve issues in internetworking environments, including OSI model protocols, network topology, and performance optimization. This includes supporting connectivity and reliability across Windows and Linux platforms, which demonstrates Technical Competence, Problem Solving, and Information Management.
- Communicating technical information and recommendations: Experience preparing and delivering clear, audience-appropriate reports, presentations, and documentation on IT topics. This includes distilling complex information for stakeholders and collaborating effectively with team members, which reflects Oral Communication, Interpersonal Skills, and Information Management.
- Supporting and troubleshooting web server environments: Experience implementing, administering, and resolving issues in web services such as Apache, Nginx, IIS, or similar platforms. This includes deploying applications and ensuring robust service delivery to meet business and customer requirements, which demonstrates Technical Competence, Customer Service, and Problem Solving.
- Managing and maintaining virtualized server environments: Experience deploying, administering, and troubleshooting Windows and Linux systems on platforms such as VMware or Hyper-V, including automating administrative tasks and optimizing performance. This includes working with IP Virtual Server (IPVS) and ensuring reliability in virtualized environments, which reflects Technical Competence, Information Management, and Problem Solving.
The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration.
Qualification standards and additional information for this position can be found here:
Competency-Based Qualification Standard for the Information Technology Management Series, 2210
NOTE: You cannot be credited for experience unless you clearly show your grade level at the time the experience was gained, as well as the dates you were at that grade level. If you combine career-ladder experience into a single description of duties, you may be eliminated from consideration based on failure to clearly document the required experience at the required grade level for the required period of time.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at
GS-13.
Time in grade requirement must be met by the closing date of this announcement.
Education
This job does not have an education qualification requirement.
Additional information
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.
This is a non-bargaining unit position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
OTHER NOTES:
This position is temporary not-to-exceed 1 year. Temporary promotions or reassignments may be extended or become permanent.
This position is not eligible for telework.
Relocation expenses will not be paid.
This is a high-risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
This is a non-critical sensitive. The selected employee will be required to complete a Standard Form 86, Questionnaire for Sensitive Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
The following section provides information on supporting documentation that must be submitted.
We encourage you to submit a two-page resume for OPM compliance, as well as the SSA-45 under "Other," to ensure that all your qualifications are fully considered.
Per OPM's new resume guidance, resumes must be limited to 2 pages only. Additional documents such as the SSA-45 may be uploaded using the 'Other documents' option.
SSA-45 (all applicants)
SF-50 that provides information on the appointment authority under which you were hired (applicants for Noncompetitive Consideration due to a Special Hiring Authority only)
Your SSA-45 must provide all of the information necessary to make qualifications determinations (e.g., all experience related to your qualifications for this position, full performance level of your current position, the dates at each grade level of your current or prior career-ladder position(s), etc.). These documents will be referred to the selecting official if you are eligible for the best qualified list. Employees' Official Personnel Folders will not be reviewed.
Your SSA-45 must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.