IT Specialist (Instructional Technologist) Job in Washington, DC

Vacancy No. NGA-25-038-DE Department National Gallery of Art
Salary $117,962.00 to $153,354.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 12/13/2024 Close Date 12/27/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The Instructional Technologist position is centered on using their technology skills to enhance adult learning. The ideal candidate will possess deep expertise in technology integration, enabling them to apply their advanced technological skills to create innovative multimedia resources and design both in-person and online courses that align with adult learning principles.

Duties

As the IT Specialist, you will:  

  • Designs and conducts information sessions, workshops, seminars, and trainings on various technology-related topics. Identifies, evaluates, and aggregates training materials from a variety of sources. Develops and administers evaluation metrics to assess the effectiveness of technology training programs, using feedback to make continuous improvements.
  • Builds and maintains effective relationships with other departments to support all software needs. Coordinates with departments to ensure there is broad input, involvement, and endorsement of technology related changes. Employs technical writing skills to document internal processes and procedures. Creates custom documentation for proprietary system internal to the Gallery. Contributes to the development of the NGA’s Learning Management System as it applies to providing Windows, Mac, and Mobile device training. 
  • Works with the Software Asset Management program to identify, and recommend applications based on Gallery needs and assist with application licensing. Evaluates existing software platforms to achieve consolidation. Works closely with user support and assistance and recommend technical solutions. Performs staff in evaluating cybersecurity and data sensitivity implications of IT tools.                                                                                                                                                                                          

Requirements

Conditions of Employment

  • You must be a United States Citizen.
  • This employer participates in the e-Verify program.
  • Males born after 12-31-59 must be registered for Selective Service
  • See "Other Information" section regarding Selective Service requirements.
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Specialized Experience Statement: For this position, specialized experience is at least one year of experience, equivalent in responsibility to the GS-12 level in the Federal service or private sector, designing an IT based learning program for adult learners.

Experience:

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education: Education cannot be substituted for this grade level.

OPM Qualifications Standard:

Individual Occupational Requirements: Information Technology (IT) Management Series 2210 (Alternative A)

Other Relevant Eligibility Criteria: Requires availability for recurring duty hours outside of the normal work day.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.

Education

Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.

Additional information

The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

More than one selection may be made from this vacancy announcement.

Relocation expenses will not be paid.

Some positions may require completion of a probationary period of up to 1 (one) year.

AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.

All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.

EEO Policy: https://help.usajobs.gov/equal-employment-opportunity

Reasonable Accommodation Policy: https://help.usajobs.gov/reasonable-accommodation

Veterans Information: https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans


Reasonable Accommodation Requests:

To learn more, please consult the following resources:

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

For Category Rating: Once the application process is complete, a review of your resume will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Qualified candidates will be assigned to one of the three quality categories: The quality categories are defined as: Qualified, Well Qualified, or Best Qualified.

Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement.

Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures)

Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

  • Course Design – Knowledge of current methods, approaches, trends and concepts linked to education and learning across a wide spectrum of learners.
  • Program Development – Ability to develop, evaluate, and administer an education program that is constantly changing with emerging technologies.
  • Information Technology – Skill in a variety of Information technology principles, concepts, and functions.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.


You may preview questions for this vacancy.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  1. Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications.
  • Do not include the following types of information in your resume:
    • Classified or government sensitive information
    • Social Security Number (SSN)
    • Photos of yourself
    • Personal information, such as age, gender, religious affiliation, etc.
    • Encrypted and digitally signed documents
  1. Other supporting documents:
    • Cover Letter, optional
    • Most recent Performance Appraisal, optional
    • Your most recent Promotion, Within Grade Increase (WRI/WGI), or Appointment/Conversion SF-50 - Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held.
    • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification of disability annuity termination AND Separation SF-50 of the last position held.
    • Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days.
    • Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state, or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u).
    • Certain Military Spouses Eligible under E.O. 13832: Permanent Change of Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The application process is as follows:

Click on the "Apply Online" button on the upper right side of the page.

  • You must have a USAJOBS account and be logged in.
  • You must have a completed resume. (You may use the Resume Builder in USAJOBS)
  • You must respond to all applicant assessment questions, carefully following all instructions provided.
  • You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214)

 
The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Time.


 NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement.  Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Time on the closing date of this announcement.

The National Gallery of Art receives many applications for each job.  Each application is reviewed carefully which may take a few weeks.  You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS".

Agency contact information

Staffing
Phone
202-842-6814
Fax
000-000-0000
Email
staffing@nga.gov
Address
National Gallery of Art
4th and Constitution Avenue NW,
Washington, District of Columbia 20565
United States
Learn more about this agency

Next steps

After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.

In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.

We expect to make a selection within 30 to 90 days of the closing date of this announcement.

For Fair Chance Act Covered Positions: An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or visit https://www.opm.gov/about-us/careers-at-opm/opportunities/


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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