IT Specialist (NETWORK/CUSTSPT) Job in Orlando, FL

Vacancy No. DCMA-P4-25-12604118-DE Department Defense Contract Management Agency
Salary $87,902.00 to $113,773.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 11/12/2024 Close Date 11/25/2024
Job Link Apply Online Who may apply Public
Locations:
Orlando, FL


Summary

See below for important information regarding this job.

Additional vacancies may be filled from this announcement.

Duties

  • Serves as primary network administrator for one or more Local Area Networks.
  • Provides technical advice and training for application and equipment implementation.
  • Diagnoses system failures to isolate the source of the problem.
  • Serves as the senior IT Specialist for a DCMA hub site.
  • Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.

Requirements

Conditions of Employment

  • Must be a U.S. citizen
  • Security Requirements: Special Sensitive requiring incumbent to obtain a Top Secret, Sensitive Compartmented Information (SCI) security access.
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
  • Drug Testing Required

Qualifications

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector.

Creditable specialized experience includes:
  • Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues;
  • Installing and updating network, software, and hardware components; and
  • Advising management on security protocols to maintain system compliance and prevent unauthorized access.

Additional Experience Requirements: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

  • This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
  • Tour of Duty: 1st Shift
  • FLSA: Exempt
  • Bargaining Unit: No
  • If selected for an interview, you may be required to provide your last three performance appraisals to the panel.
  • Selectee may be required to serve a trial/probationary period.
  • Recruitment/Relocation/Retention Incentive may be authorized at Management's discretion.
  • Financial Disclosure Required

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The assessments for this job will measure the following Competencies:

  • IT Customer Support (CUSTSPT)
  • Network Management
  • Operating Systems
  • Reading Comprehension


Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.

Once the application process is complete, we may review your resume and supporting documents to ensure you meet the basic qualification requirements. We may evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant personal, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position. Based on the results of this evaluation, you will be placed in one of the following quality categories:
  • Highly-Qualified: This category will be used for those candidates who possess the type and quality of experience that substantially exceeds the minimum qualifications of the position, including all selective placement factors and appropriate quality ranking factor(s) as determined by the job analysis. To be Highly-Qualified, the candidates are considered by the Human Resources Office and the selecting official as being highly proficient in all the requirements of the job and can perform effectively in the position almost immediately or with a minimum amount of training and/or orientation. Those that have a cut-off score 97 and above and demonstrate in their resume they possess the competencies to perform effectively.
  • Well-Qualified: The next lower category (Well-Qualified) will be used for those candidates that meet the minimum qualifications of the position and are proficient in some, but not all, of the requirements of the position. Candidates may require some training but not in all areas. Those that have a cut-off score 80 to 96, and have demonstrated in their resume they possess the competencies to perform proficiently.
  • Qualified: This category will be used for the candidates that only meet the basic requirements and eligibilities. Candidates may require extensive training and/or orientation in order to satisfactorily perform the duties of the position. Those that have a cut-off score 70 to 79 and possess the competencies.
Names of the candidates in the Highly-Qualified category will be sent first to the hiring manager for employment consideration. Applicants in other categories will be referred in accordance with category rating procedures.

Required Documents

Required documents for submission vary based on the authority you are using to apply (e.g., applying as a veteran, a current permanent Federal employee, a reinstatement, etc). Your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED:
1. Your resume:

  • Must include your name and contact information, dates of employment and duties performed. If multiple resumes are submitted, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible. IMPORTANT NOTE: Ensure that your resume does not contain any specialized characters, fonts, typefaces or formatting (e.g. tables, macros, etc.). It is also recommended that you convert/save your resume as a PDF prior to attaching to your application.
  • To ensure full credit for time worked regarding qualifications determinations your resume must include your work schedule. You are strongly encouraged to ensure your resume contains the number of hours worked per week and the specific dates of employment (i.e.,"40 hrs per week; 1/15/2020 - 1/14/2022" or "30 hrs per week; 1/15/2020 - Present").
  • Applying for a Federal job requires more information than applying for a job in the private sector. Learn more about creating a suitable resume by reading What to include, viewing the Resume Writing video and using the USAJOBS Resume Builder. In addition to information identified in What to Include, provide pay plan-series-grade for Federal civilian positions, when applicable, and be sure your resume is complete.
2. Veteran's Documents:
  • If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents:
  • DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
Please review the link for ICTAP, ALL PPP ELIGIBILITIES AND OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: Supporting Document.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12604118.

The complete application package must be submitted by 11:59 PM (EST) on 11/25/2024 to receive consideration.

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the https://www.usajobs.gov/Help/working-in-government/.

Agency contact information

DHRSSTAFFING DCMA HQ
Address
DEFENSE CONTRACT MGT - SPECIAL PROGRAMS
3901 A Ave
Bldg 10500
Fort Gregg-Adams, VA 23801
US
Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility and qualifications for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://www.usajobs.gov/Help/how-to/application/status/.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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