IT Support Specialist

Location: Fort Liberty, North Carolina

Join our team as an IT Support Specialist where you will play a critical role in providing exceptional technical assistance and resolving technical issues for our customers. This position offers the flexibility of situational telework and ensures a dynamic work environment.

Key Responsibilities:

Provide informal training and guidance to customers, helping them understand automated information systems.
Assist customers with technical problems and identify automation needs.
Analyze and troubleshoot hardware, software, and network-related issues.
Address and resolve user tickets received via phone, email, and face-to-face interactions.

Position Requirements:

Must obtain and maintain a Top Secret security clearance.
May require travel up to 10% of the time and is subject to random drug testing.
Required to certify at Level II in Information Assurance Technical (IAT-II) within 6 months.
Position may involve evening, weekend, or holiday work.
Residency within 50 miles of the workplace is necessary for emergencies.

Qualifications:

Experience: Candidates should have:

One year of specialized experience in providing IT support, resolving technical issues, and maintaining network operations.
Strong competencies in Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Education:

Ph.D. in computer science, engineering, or related field, or equivalent education with three years of higher-level graduate study.

Benefits:

Working with us means comprehensive benefits, including health coverage and a retirement plan. Our team is committed to offering a rewarding federal career.

If you are passionate about IT support and enjoy solving complex problems in a collaborative environment, apply today!