IT System Administrator Job

Vacancy No. DESTIMP-12574197-25-VL Department Federal Bureau of Investigation
Salary $41,966.00 to $96,770.00 Grade 7 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 10/10/2024 Close Date 10/24/2024
Job Link Apply Online Who may apply Public
Locations:
Little Rock, ARPhoenix, AZSacramento, CASan Diego, CA


Summary

Are you interested in a career with the FBI as an IT Specialist? As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed and protect our law enforcement systems. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.

Duties

  • Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
  • Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
  • Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
  • Maintain and update inventory of computer equipment and identify their configuration and location within the office.
  • Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.

NOTE (GS 07 & GS 09): On large scale projects, IT Specialists usually participate as a primary team member along with other IT Specialists and user representatives. At the GS 07 level, he/she is typically assigned a portion of the overall project or a critical aspect of the project. At the GS 09 level he/she is typically assigned a major portion of the overall project or a critical aspect of the project.

Requirements

Conditions of Employment

  • Must be a U.S. citizen.
  • Must have (or be able to obtain) a valid driver's license.
  • Must be able to obtain a Top Secret-SCI clearance.
  • Some travel may be required.
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).

Physical Demands: While some of the work is sedentary, there is a frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier material and objects.

Qualifications

GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below:

  • Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
  • Performed routine system diagnostics and analyzed any potential problems or issues.
  • Provided some limited training to users regarding basic utilization of computer equipment.

GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below:

  • Analyzed end user requests and determined correct resolution to the problem.
  • Troubleshot complex computer malfunctions.
  • Prepared for and assisted in initial "start-up" of new equipment and software.

GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below:

  • Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing problems and issues.
  • Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below:

  • Managed short and long-range IT projects.
  • Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

Desired Skills:

Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants.

Desired Skills are:

  • A+ Certification
  • Network+ Certification
  • Security+ Certification

Education

All degrees must be from an accredited college or university. Transcripts are required when qualifying based on education. Education may be substituted for SE as follows:

GS-07: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-09: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

GS-12: Education may not be substituted for SE at this grade level.

Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

In order to recruit and retain highly qualified candidates, a 15% relocation or recruitment incentive may be offered if the selectee is eligible. To be eligible for a relocation incentive, proof of change of residency will be required. Prior to receiving a relocation or recruitment incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.

**NOTE: The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. Please be advised that in some locations the IT Specialist (Sysadmn/Custspt) position may fall under a Special Rate Table. Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):
  • Percent of time worked in the particular position (cannot conflict with main duties).
  • The month/year work began.
  • Frequency worked (i.e., daily, monthly, etc.)
  • Specific duties performed.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.

All applicants will be rated on the following Competencies:

  • Collaboration
  • Communication
  • Customer Service
  • Flexibility/Adaptability
  • Initiative
  • Interpersonal Ability
  • Organizing and Planning
  • Problem Solving/Judgment
  • System Maintenance

Required Documents

  1. Your resume, specifically noting relevant work experience and associated start and end dates.
  2. A complete assessment questionnaire.
  3. Other supporting documents (if applicable):
  • College transcripts, if qualifying based on education or if there is a positive education requirement.
  • Notification of Personnel Action, SF-50; not applicable to current FBI employees.
  • Memorandum for Record (MFR), Please see Additional Information.
  • Most recent Performance Appraisal; not applicable to current FBI employees.
  • Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.

How to Apply

To apply for the IT System Administrator position, please click here.

The official title of this position is IT Specialist (SysAdmin/Custspt).

Agency contact information

Kari DeMicco
Address
Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US
Learn more about this agency

Next steps

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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