Summary

Are you interested in a career with the FBI as an IT Specialist? As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed and protect our law enforcement systems. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

All U.S. Citizens.

Duties

Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
Maintain and update inventory of computer equipment and identify their configuration and location within the office.
Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.

Requirements

Conditions of employment

Must be a U.S. citizen.
Must have (or be able to obtain) a valid driver's license.
Must be able to obtain a Top Secret-SCI clearance.
Some travel may be required.

Qualifications

GS-11: Applicant must possess at least one (1) year of SE equivalent to the GS-9 grade level. SE is defined as follows:

Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems
Diagnosed and resolved system problems by analyzing problems and issues
Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services
Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or service

GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows:

Managed short and long-range IT projects
Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems
Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks
Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services

Desired Skills

Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired Skills are:

A+ Certification
Network+ Certification
Security+ Certification

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. Please be advised that in some locations the IT Specialist (Sysadmn/Custspt) position may fall under a Special Rate Table. Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade.

In order to recruit and retain highly qualified candidates, a recruitment incentive may be offered for eligible candidates. Current federal employees may be eligible for a relocation incentive. To be eligible for a relocation incentive, proof of change of residency will be required. Prior to receiving a recruitment or relocation incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. If your self-assessment in the vacancy questions is not supported by details in your resume or supporting documents, you may be disqualified from the Most Competitive category. Veterans' preference will be applied. Applicants must meet the qualification requirements by the closing date of this announcement.

If you are found minimally qualified, your application will move forward to additional phases of the review process.

The first five competencies/The competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.

All applicants will be rated on the following Competencies:

Collaboration
Communication
Customer Service
Flexibility/Adaptability
Organizing and Planning
Problem Solving/Judgment
System Maintenance

Required Documents

A two-page resume that outlines relevant work experience and associated start and end dates. Resumes exceeding two pages will not be considered.
A complete assessment questionnaireOther supporting documents (if applicable):
- College transcripts, if qualifying based on education or if there is a positive education requirement.
- Notification of Personnel Action, SF-50; not applicable to current FBI employees.
- Most recent Performance Appraisal; not applicable to current FBI employeesVeterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
- Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
  - Percent of time worked in the particular position (cannot conflict with main duties.
  - The month/year work beganFrequency worked (i.e., daily, monthly, etc.)
  - Specific duties performed.

How to Apply

To apply for the IT System Administrator GS 11/12 position, please click here .

The official title of this position is IT Specialist (Sysadmin/Custsspt).

Agency contact information

Amanda Darst

Email: ALDarst@fbi.gov

Address: Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional locations

Washington, DC

Atlanta, GA

Boston, MA

New York, NY

Salt Lake City, UT

Seattle, WA

IT System Administrator GS 11/12 Job