Clarification from the agency

Applications will be accepted from U.S. citizens and nationals authorized to work in the U.S. who meet the hiring path criteria as outlined above.

Why Join OSC?
OSC consistently ranks high in the Federal Employee Viewpoint Survey (FEVS) for workplace satisfaction!

Division Overview
The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for the OSC's wide area and local area network in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, the enterprise wide VOIP telephone system, eDiscovery system, and support for a variety of other computer and telecommunication capabilities. You can find additional information about our program units here.

Duties
Under the supervision or mentorship of the CIO, you may:

• Serve as principal POC for creating, configuring, maintaining and updating all IT systems;
• Lead the administration and operation of enterprise and purpose-built cloud environments;
• Drafts or develops operational policies, procedures, requirements, and practices for all IT systems;
• Develops and provides compliance oversight for implementation of systems requirements, policies, guidelines, and practices;
• Provides expert advice, counsel and instruction to employees, supervisors, and management on systems issues and administration;
• Generates and runs pilots for future applications;
• Investigates options for resolutions and recommends optimal solutions, presenting information in writing or orally;
• Ensures compliance with agency IT security requirements;
• Performs other related duties as assigned.

Conditions of employment

• U.S. Citizenship or National authorized to work in the U.S.
• Individuals born after 12-31-1959 and required to register for Selective Service under the Military Selective Service Act of 50 USC App. 453, must be registered or otherwise exempt from Selective Service. See "Additional Information" section below.
• May be required to successfully complete a probationary/trial period.
• May be eligible for incentive pay.
• May be eligible for superior qualifications/special needs pay setting.
• Direct Deposit of pay is required.
• E-Verify will be used to confirm employment eligibility on new employees. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Suitable for Federal employment as determined by appropriate background investigation.

Qualifications

Minimum Qualifications
GS-12: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties:
Four (4) IT Competencies:
Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations;
Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers;
Oral Communication - Convincingly conveying complex information to customers and using various methods to explain and convey information;
Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives.

AND

• Assisting or leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices;
• Communicating effectively with users and team members, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support;
• Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and
• Assisting with or managing servers, storage, networking, application components across hybrid environments.

GS-13: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties:
Four (4) IT Competencies:
Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; occasionally reviewing work completed by others;
Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction;
Oral Communication - Convincingly conveying complex information to customers; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information;
Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs.

AND

• Leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices;
• Communicating effectively with users, team members, and management, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support;
• Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and
• Managing servers, storage, networking, application components across hybrid environments.

Time in Grade
Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify.
NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above.

Annual Leave Accrual Credit
Selectees for their first Federal position may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credited will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the eligibility requirements listed on this announcement.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history.

Further assessments may include Structured Interview and Reference Checks.

REASONABLE ACCOMMODATION (RA) REQUESTS: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

To apply for this position, you must provide a complete Application Package which includes:

1. Resume, including a) personal information such as name, address, contact information; b) education; c) detailed work experience related to this position including work schedule, hours worked per week, dates of employment (month/year), title and Grade level for any Federal service, i.e. GS-9); d) scope and complexity of the functions, activities and services you managed and your level of contacts; and any other qualifications. Your resume cannot exceed two (2) pages, as only the first two (2) pages will be reviewed to determine your eligibility/qualifications, or you may be disqualified for an incorrect application;
2. Other required supporting documents, if applicable:

• Current or Previous Federal (whether Excepted or Competitive Service) employees:
  • Most recent non-award Notification of Personnel Action (SF-50) with highest grade held (or promotion potential) on a permanent basis, position title, series and grade; AND
  • Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan, without a rating, is not an acceptable substitute.
• DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration of Veteran status.

If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered.

Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.

Next steps