• Recommend, install, configure, and provide technical support for complex, operations-specific national applications, including developing new features. Maintain the version applicability and local functionality of user applications, such as Microsoft Windows, Microsoft Office, and Adobe Acrobat. Provide technical support and oversee maintenance of telephone systems, courtroom technology, and audio/visual systems, as required.
• Determine and recommend the computer software or hardware required to install new systems or applications, or to alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or implement software fixes.
• Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Determine hardware and/or software requirements and recommend changes to improve systems and configurations.
• Determine upgrade schedules and software standards for personal computers and other systems. Develop upgrade procedures and plan for future growth.
• Conduct vulnerability assessments and implement mitigation strategies; apply patches and security updates across systems and network devices.
• Maintain, install, and update desktop computers, including evaluating new products and analyzing software compatibility. Maintain automated management systems for imaging, software updates, and patch management.
• Maintain computer security resources on all workstations, including anti-virus and firewall systems. Assist with server security systems, as required.
• Maintain computer and printer inventory, and software licenses.
• Assist with network systems, including file server and user account administration, backup management, disaster recovery, and connectivity problem-solving. Perform system start-up and shut-down procedures.
• Prepare clear, effective written instructions for users and IT staff. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader.
• Perform other duties as assigned.

Conditions of employment

• Applicant must be a U.S. citizen or eligible to work in the United States.
• The Federal Financial Reform Act requires direct deposit of federal wages for court employees.
• Some travel may be required to our division office in Jackson, TN and for training.
• The selected candidate for this position is subject to a background check as a condition of employment.

Qualifications

Minimum and Mandatory Qualifications:

• Applicants must be a high school graduate (or equivalent) and have experience in Information Technology.
• Applicant must have one-year of specialized experience, which is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
• The incumbent should have a good knowledge of computer processes and hardware/software capabilities. Broad knowledge of the work processing software and other software applications used by the court. Knowledge of custom off-the-shelf hardware and software programs. Ability to implement, operate, and document information technology systems, considering both hardware and software. Skill in performing software and hardware installation, maintenance, and troubleshooting. Skill in training others in relevant hardware and software programs. Ability to respond to anti-virus and other security concerns on the desktop. The demands of the position also require an individual who is adaptable to varied responsibilities and skills:
  • Self-motivated;
  • Possess strong interpersonal skills;
  • Ability to work well in a team environment;
  • Ability to consistently demonstrate sound ethics and judgment;
  • Take on new duties with a positive and creative attitude;
  • A consistent past employment record;
  • Ability to think through, analyze, and interpret written communications;
  • Ability to multi-task and prioritize tasks and work assignments;
  • Ability to communicate technical information effectively (orally and in writing) to end users in a manner they can understand;
  • Provide excellent customer service;
  • Ability to research and resolve difficulties while complying with regulations, rules, and procedures;
  • Demonstrated experience in information technology;
  • Strong organizational skills and attention to detail; and
  • A professional demeanor and appearance appropriate for a professional environment.

• Comp TIA Network+ or Security+ and Microsoft Modern Desktop Administrator Associate certifications are preferred.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant professional, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position.

• Cover letter and resume (include position number)
• Three professional references. The applicant consents to those references being contacted by the court.
• A complete AO78 Judicial Application for Employment
• Academic transcripts/proof of certifications

Next steps