Information Technology (IT) Specialist Job in Washington, DC

Vacancy No. EAC-12597182-25-CEB Department Election Assistance Commission
Salary $61,517.00 to $72,965.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 11/1/2024 Close Date 11/29/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

We seek a dedicated and motivated individual to join our help desk team as a tier-one IT Specialist. As an integral part of our IT department, the incumbent will provide technical support and troubleshooting assistance to agency staff members with excellent customer service. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for technology.

Duties

  • Provide tier-one technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.
  • Troubleshoot and resolve technical problems reported by end-users, including diagnosing and resolving hardware and software issues, performing system backups, and ensuring data integrity.
  • Install, configure, and maintain computer systems, software, printers, and peripheral devices.
  • Assist in deploying and maintaining network equipment, including switches, routers, and wireless access points.
  • Create and update user accounts, passwords, and permissions in accordance with established procedures.
  • Collaborate with senior IT staff to escalate and resolve complex technical issues, ensuring timely and effective problem resolution.
  • Document technical procedures, troubleshooting steps, and support activities clearly and concisely.
  • Provide end-user training and guidance on technology-related topics, ensuring users are equipped with the necessary knowledge to utilize technology resources effectively.
  • Stay current with emerging technologies and industry trends, proactively recommending improvements to enhance the overall IT infrastructure and user experience.
  • Contribute to developing and maintaining IT policies, procedures, and knowledge base articles.

Requirements

Conditions of Employment

  • Candidates must meet all qualifications prior to the closing date of this announcement.
  • Candidates must be a US Citizen.
  • This position is subject to a (1) year probationary period.

Qualifications

  • High school diploma or equivalent; Degree in information technology or related field is a plus.
  • Relevant certifications or experience for IT Fundamentals (ex. CompTIA ITF+ or A+).
  • A customer-oriented mindset with a strong commitment to exceptional customer service.
  • Strong passion for technology and desire to learn and grow in IT.
  • Excellent problem-solving, critical thinking, and troubleshooting skills with a keen attention to detail.
  • Familiarity with modern computer hardware, operating systems (Windows, macOS), and software applications (Microsoft Office Suite, web browsers, etc.).
  • Effective communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and collaboratively as part of a team, managing multiple priorities and meeting deadlines.

Education

High school diploma or equivalent; Degree in information technology or related field is a plus.

Additional information

You must submit all required information by the closing date. If required materials are not received, your application will be evaluated solely on the information available. Consequently, you may not receive full consideration or may not be considered eligible.

The materials you send with your application will not be returned. Send only those materials needed to evaluate your application.

If you use public transportation, part of your transportation costs may be subsidized.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.

1. Eligibility and Minimum Qualifications
We will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements. You will be rated as ineligible if you are outside of the area of consideration (i.e., who may apply) or your application is missing any required documents. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated or falsified your qualifications, education, eligibility claims, and/or experience, this is cause for disqualification. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

2. Referral and Selection
If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview.

The U.S. Election Assistance Commission performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Required Documents

Please read the "How to Apply" section.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Applicants must submit their application package via email to: resumes@eac.gov.

Please include the job title and announcement number in the subject line of the email. You must submit your application package by email to the resumes@eac.gov mailbox. You will not submit your application package through the USAJOBS portal.

Your application package must be received by the closing date of the announcement and must include the following:

1. Resume.
2. For current or former federal employees, you must submit a copy of:

  • your last Notification of Personnel Action (SF-50) showing your position, title, series, grade and eligibility.
  • your most recent performance appraisal. If you do not have a recent performance appraisal, please explain why you do not have one.
3. Cover letter is optional.

Agency contact information

Human Resources
Address
US Election Assistance Commission
633 3rd Street, NW
Suite 200
Washington, DC 20001
US
Learn more about this agency

Next steps

Once online application packages have been submitted (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. Referred applicants will be notified as such and will be contacted directly by the Office of Human Resources for an interview.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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