Summary
This position is located in the United States Holocaust Memorial Museum (USHMM), Office of Information Technology (OIT), IT Operations & Technical Services, Washington, DC.
Multiple positions may be filled from this announcement.
The Museum is committed to cultivating and maintaining a culture of diversity, equity, accessibility and inclusion (DEAI). Please click here to view the Museum Statement on Diversity, Equity, Accessibility and Inclusion (PDF).
This job is open to
Clarification from the agency
This position is open to ALL U.S. Citizens, ICTAP/CTAP eligibles and veterans.
Duties
The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.
In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.
Duties include:
The employee serves as a member of the Technical Services Support team which provides for the implementation, operation, and maintenance of an enterprise-wide information technology infrastructure.
Provide technical assistance to the USHMM's end users, IT professionals, museum outreach, and special event staff.
Implement, manage, and maintain computer systems of the USHMM.
Coordinates and manages all elements related to the IT support operations throughout the Museum.
Serve as first-level support technician providing technical assistance to USHMM staff including troubleshooting and resolving everyday technical issues.
Provide Systems support for a wide variety of different equipment platforms, operating systems, applications, and video configurations.
Communicating, orally and in writing, with managers, program managers and stakeholders, subject matter specialists, Museum staff, and contractor representatives to develop ideas in a logical, analytical sequence.
Responsible for testing, evaluating, reviewing, repairing and disposing of IT equipment.
Requirements
Conditions of Employment
· The USHMM is an equal opportunity employer.
· You must be a U.S. citizen or national to apply.
· This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case-by-case basis.
· As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction.
· This is a Federal agency. Former employees who received a voluntary separation incentive (“buyout”) must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout.
· On-line resumes must be submitted by 11:59pm EST of the closing date.
· You must be a suitable for Federal employment.
· You must be registered for Selective Service if applicable (www.sss.gov).
· A one year probationary/trial period may be required.
· Payment of relocation expenses is not authorized.
· The USHMM is an equal opportunity employer.
Qualifications
Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Basic Requirement:
Applicants must have IT-related experience demonstrating EACH of the four competencies listed below:
Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
Customer Service – Works with Clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
In addition to the basic requirements above, all applicants must also meet the following minimum qualification requirements:
SPECIALIZED EXPERIENCE: You qualify for the GS-11 grade level if you possess one year of specialized experience, equivalent to the GS-9 (or equivalent) grade level in the Federal government, performing the following duties:
For this position, specialized experience includes the following: Performing a wide range of desktop support services, including primary responsibility for user account management, hardware inventory control, computer warranty repairs, and hardware decommissioning and disposal; Providing desktop and network support for events (both onsite and offsite); Managing IT-focused training for newly onboarded personnel; AND providing customer and operational support for complex technical problems and issues.
OR
Education: Completion of a Ph.D. or equivalent doctoral degree in a related major field of study; or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
· ***Failure to submit required documentation will result in an ineligible rating.
Education
See Qualifications
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Explore the benefits offered to most Federal employees
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter and supporting documentation (transcripts if applicable) to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire that you completed as part of the application. However, your resume or optional cover letter must support your responses to the occupational questions, or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. You may preview questions for this vacancy.
Required Documents
Resume showing relevant experience; cover letter optional. Your resume must include information about your paid and nonpaid work experience related to this position including: job title, duration of employment (mm/dd/yy – mm/dd/yy), hours per week, duties and accomplishments, salary, and your education. For work in the Federal service, please include the grade level for the position/s. Your resume may be used to validate your responses to the scored occupational questionnaire.
If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see http://www.opm.gov/staffingPortal/Vetguide.asp#VeteransEmploymentAct1998.
Active Duty Service Members- You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation if applicable (see other information).
Education. If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation by the closing date of the announcement will result in lost consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
NOTE: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in you not being considered for employment.
Next steps
Once your complete application package (including all required documents) is received, we will conduct an evaluation of your qualifications and determine your ranking. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview.
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