Information Technology Specialist Job in Ramstein, Germany

Vacancy No. 24-9NFSO613494 Department U.S. Air Forces, Europe
Salary $25.00 to $26.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Part-time
Open Date 10/15/2024 Close Date 10/21/2024
Job Link Apply Online Who may apply Public
Locations:
Ramstein, Germany


Summary

About the position: This position is located at the 86 FSS Information Technology Department, Ramstein AB, Germany.

This position is designated as an IAT Level II position. Duties include but are not limited to: Operates and maintains information processing systems and associated specific software within non-appropriated fund activities, data processing techniques, systems acquisition and updating computer systems.

This position does not offer logistical support.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

This position is designated as an IAT Level II position. Selectee will operate in accordance with DoD 8570.1-m and must have COMPTIA Security+ certification. Duties include, but are not limited to: Operates and maintains information processing systems and associated specific software within non-appropriated fund activities and assists management to determine data accumulation, data processing techniques, systems acquisition and updating computer systems. Planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge and assistance in response to customer requirements. Responsible for 100% inventory of data systems assets at squadron facilities as well as stored systems awaiting disposition of facilities, assures that property is properly accounted for at all times. Provides recommendation in determining the number of required programs and sub-routines for computer user requirements when new local programming is applied and or required. Analyzes computer hardware, software and diagnoses information systems as well as computer program deficiencies. Analyzes problems in database design and determines alternative solutions. Initiates corrective action to recover/restore data and return systems to normal operation. Applies knowledge in conjunction with overall system design and user requirements to formulate design of information systems with respect to data flow, program logic, files structure, and other processes associated with automatic real time systems logic. Analyzes existing information systems and programs and provides updates where necessary to assure fully system life cycle. Makes recommendations for replacements, upgrades, etc., of systems as well as internal LAN and WAN networks to the systems division manager as well as the facility manager. Analyzes data collection techniques and requirements to aid in determining required hardware and software in terms of overall cost effectiveness and efficiency. Reviews associated documentation of computer activity, as well as completed projects to ensure completeness and system accuracy, monitoring a systems operation and performance. Responsible for DSN analog/VoIP and commercial telephone and data processing/ISP lines at assigned facilities. Performs other duties directly supporting Force Support Squadron specialized systems and functional elements as assigned. Support includes at a minimum, installing specific user accounts, setting user rights, installing system patches, software upgrades and troubleshooting/resolving specific program malfunctions. May carry Government issued cell phone to include Operates a NAF vehicle when conducting the duties of this position. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12576733

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position requires the incumbent to complete a Tier 3/Secret background investigation with favorable results.
  • Must have and maintain a valid U.S. and USAREUR driver’s license.
  • This is a drug testing designated position. The incumbent is subject to random testing for drug use.
  • Must possess COMPTIA Security+ certification.
  • Incumbent must be physically in Germany before a firm/final job offer can be received.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/21/2024

The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

  • Business Based Action
  • Family Member Preference
  • Outside Applicant Veteran
  • Spouse/Widow/Parent of Veteran
  • Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Experience/knowledge of non-appropriated fund business systems and appropriated fund Information Systems, point of sales systems and data automation desired/preferred. Complete understanding of Microsoft operating systems as well as Microsoft Office packages. Experience in implementing network systems to include cable maintenance (LAN and WAN) is a must. Ability to deliver exceptional customer service based on advanced relationship management, communication, and prioritizing skills. Skill in timely, complete, and accurate IT Tier II complex problem resolution techniques, tools, and processes. Knowledge of and ability to deploy IT refresh program equipment to include operating system installs, standard desktop images, driver configurations, encryption software, and hardware end-items, installing, optimizing, troubleshooting, and supporting Commercial Off-The-Shelf software applications and utilities. Must be able to maintain an active work schedule. Must be able to lift and carry over to 40 pounds. Must possess skill in working with peers and with the public.

You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
  • All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
  • Probationary period may be required.
  • Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
  • Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
  • LQA is not authorized.
  • Post Allowance is authorized for Regular Full Time employment category.
  • This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position will be eligible for the use of the fitness center, lodging, golf course, bowling center, library, and many other NAF activities.
  • This position does not offer logistical support.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Required Documents

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

  • COMPTIA Security+
  • PCS Orders
  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • COMPTIA Security+
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 10/21/2024 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .

To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Agency contact information

Ramstein NAF HR Office
Address
Ramstein Resource Management Flight
86 FSS/FSCN
Unit 3221
APO AE, AE 09094-0535
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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