Information Technology Specialist Job in Honolulu, HI

Vacancy No. 25111 Department Commander, Navy Installations
Salary $25.00 to $30.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 1/8/2025 Close Date 1/22/2025
Job Link Apply Online Who may apply Public
Locations:
Honolulu, HI


Summary

This position is located in the Support Services Office within the Fleet and Family Readiness Division, Commander, Navy Region Hawaii. The Information Technology specialist provides customer support for Information Technology (IT) users of the Morale, Welfare and Recreation (MWR) Department non-approprated fund (NAF), Management information, public access and point of sales systems.

This job is open to

Clarification from the agency

Open to the public. Oahu Wide

Duties

Major Duties

  • Provides customer support services including the installation, configuration, troubleshooting, customer assistance and training to support department requirements.
  • Troubleshoots, investigates and analyzes actual or potential complex problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions.
  • Trains new users on new or modified operating systems, IT equipment, software, and the application of information assurance/security policies and guidelines.
  • Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment, software and the application of information assurance/ security policies and guidelines.
  • Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software.
  • Accomplishes a variety of administrative IT management processes related to department IT equipment to ensure all offices have access to state-of-the-art equipment.
  • Conducts system administration assessments and may recommend IT action pertinent to required support.
  • Recommends software procedures for use by the operations staff and identifies and recommends standards and criteria for assessing system performance.
  • Performs other duties as assigned.

Requirements

Conditions of Employment

  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Must pass all applicable records and background check.
  • Must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • A valid state driver's license is required to operate motor vehicles.
  • Must provide proof of U.S. Citizenship or U.S. National.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following:

  • Must possess or obtain (within 6 months of employment) and maintain a minimum Information Assurance baseline security certification of COMPTIA Security + or higher certification, in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians.
  • Must have a minimum of three (3) years of professional hands-on systems and network experience in the administration and troubleshooting of Microsoft platforms (Windows 7, 8, and 10) Microsoft Office Suite applications and PC-class hardware systems.
  • Must have professional experience in analyzing, planning, testing, modifying, engineering, and implementing new software, hardware, and network solutions.
  • Must be able to meet all applicable government requirements, including appropriate background investigations, for access to and administration of government information systems.
  • Must be able to manage the day-to-day administrative duties associated with a busy information technology office.
  • Must be able to lift, move and install hardware and other IT equipment items and devices.

Education

An associate degree or bachelor's degrees from an accredited college or university in the field of computer science are desirable. (MUST PROVIDE PROOF OF COMPLETION)

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements.

Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

  • The following documents are required at the time of application:

  • Resume
  • Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 08/11/2023 to receive consideration. To begin, click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

Navy Region Hawaii NAF HRO
Address
Joint Base Pearl Harbor Hickam
620 Main Street
Honolulu, HI 96818
US
Learn more about this agency

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Management reserves the right to consider and make addidtional hiring selections, for this specific postion, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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