Information Technology Specialist

Clarification from the agency

Open to all U.S. Citizens

You will serve as a Information Technology Specialist and be responsible for managing and implementing IT equipment resource allocations needed throughout Coast Guard Arctic District Area of Responsibility (AOR).The incumbent serves as the subject matter expert regarding all communications systems, executing the duties of an Information Systems Security Officer (ISSO), and providing budget management. Work includes analysis, design, fielding, and support of Coast Guard and District managed information, telecommunication, and phone systems with a focus on those supporting and improving Coast Guard operations.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

• Directing and/or conducting special studies that include analyzing communication processes and project workflow, resource requirements and Base C4IT Division methodologies.
• Managing C4IT SharePoint site development and upkeep.
• Designing and developing CGD-A business processes to utilize technology systems and applications to improve work flow and increase productivity.
• Advising project managers and supervisors on the latest hardware, software, and communications developments and their possible impact on operations within the District.
• Managing subscriber information and certificate registration instructions, assisting users with downloading certificates, reports suspected compromise, and abides by policies of PKI registration Practice Statements and Certification Practice Statements.
• Coordinating, monitoring, setting priorities, and providing status reports on projects, incidents, and routine work performed by the DT functional area.
• Tracking account balances, commitments, obligations and expenditures utilizing the current Financial Management system and tools; ensuring compliance with regulations governing Appropriate Funds.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information

Conditions of employment

All qualification requirements must be met by the closing date of the announcement.

Do NOT include the following types of information in your resume:

• Social Security Number (SSN)
• Date of Birth (DOB)
• Photos of yourself (if included on your resume you will not be considered for this position)
• Personal information: such as age, gender, religious affiliation, etc.

• Must be a U.S. Citizen.
• Must be registered or exempt from the Selective Service. See www.sss.gov
• A one-year probationary period may be required.
• To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Top Secret clearance.
• This is not a Bargaining Unit position.
• All Federal employees are required to have Federal salary payments made by direct deposit.
• This position requires the selectee to pass a pre-employment drug test.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the HR Office.

USA Hire Assessment: After submitting your application, if an additional assessment is required, you will receive an email invitation. Please note that this assessment must be completed within 48 hours of the vacancy closing date and as specified in the email.

Qualifications

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

• Leading and contributing to teams and projects as assigned, based upon guidance, direction, and prioritization;
• Providing IT subject matter expertise/assistance to support customers in execution and interface with stakeholders to harmonize processes and develop collaborative approaches;
• Utilizing financial system of record, Microsoft Teams/Office Suite applications, to support overall IT services; and
• Communicating with senior level management and other stakeholders on program activities and facilitate responses.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the 9 competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume & supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education & training, along with any applicable assessments, will be rated to place you in one of three categories. The necessary Knowledge, Skills, & Abilities to perform this job are:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications &/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

If you meet the minimum qualifications, you will be placed in one of the following categories:

1. Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position & demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) & appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position & demonstrates acceptable proficiency in all of the critical competencies, including all SPFs & appropriate QRFs as determined by the job analysis.
3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position & demonstrate basic proficiency in most of the critical competencies, including all SPFs & appropriate QRFs as determined by the job analysis.

Career Transition Assistance Plan (CTAP) & Interagency Career Transition Assistance Plan (ICTAP) documentation. CTAP & ICTAP Eligibles: CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position. If you are a Federal employee in the competitive service & your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. Individuals must be well-qualified. Information about CTAP & ICTAP eligibility is on OPM's Career Transition Resources website

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. You will not be considered for this vacancy if your resume is illegible/unreadable.

Resume showing relevant work/volunteer experience, education, and training. Include start and end dates (mm/yy to mm/yy) and number of hours per week worked/volunteered. For additionalinformation on your resume, see How to Apply.

Your responses to any applicable assessments.

Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected and prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. In order to receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications

Veterans' preference documentation (All DD-214s MUST be a signed, legible copy showing character of service and lost time, typically Member 4 or Service copy), SF-15 & VA letter, if applicable. NOTE: The revised Oct 2013 SF-15 is the latest copy & all others are not usable. Please see Feds Hire Vets for detail.

• Veterans claiming 5 point veterans' preference must submit DD214(s) as detailed above.
• 30% Disabled Veterans must submit their DD-214(s) as detailed above, & VA Disability Letter with percentage of disability OR documentation of disability determination from a branch of the Armed Forces which reflects a compensable service-connected disability of 30% or more.
• Other 10 point Preference Eligibles must submit DD-214(s) as detailed above, & provide documentation of 10 point preference described on the back of the SF-15.
• If you are a current active duty military member who does not have a DD214 & is claiming eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating you will be discharged/released from active duty under honorable conditions within 120 days from the date you submit your certification as part of your application for this announcement. See the "How to Apply" section of this announcement for information on specific requirements for VOW certifications.

Political Appointees: OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

CTAP & ICTAP applicants MUST submit documentation verifying your eligibility. This includes a copy of your agency notice, a copy of your most recent performance rating, most recent SF-50-Notification of Personnel Action noting your current position, grade level and duty location, and documentation from your agency showing your current promotion potential. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

Any other supporting documentation required for verification as described in the announcement.

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