Information Technology Specialist (CUSTSPT) NF-03 Job in Fort McCoy, WI

Vacancy No. O2NAFDE-25-12727318 Department Army Installation Management Command
Salary $44,520.00 to $55,000.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 4/21/2025 Close Date 5/20/2025
Job Link Apply Online Who may apply Public
Locations:
Fort McCoy, WI


Summary

This position is located within the Support Services Division of the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division.

Announcement will have a first cutoff date of May 4, 2025, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Applicants meeting the qualifications for the Highly Preferred criteria may be referred FIRST to the selecting official.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Delivers comprehensive IT customer support by performing hardware/software installations, configuration, and troubleshooting ensuring seamless functionality for our users.
  • Provide timely and effective customer assistance, resolving technical issues and answering inquiries with patience and professionalism.
  • Assists with IT training initiatives, in response to customer requirements.
  • Works with team members applying information security/information assurance policies, principles and practices.
  • Performs other duties as assigned.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Driver's License required to operate government vehicle to performing service calls.
  • Duties may involve working both indoors and outdoors (managing electronic message boards).
  • Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.

Qualifications

Qualifications must be clearly verifiable in your resume.
  • Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in:
    • Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments;
    • Communicating factual and procedural information clearly, orally and in writing,
    • Gathering and analyzing facts and drawing conclusions,
    • Data storage, software applications and networking.
Highly Preferred Criteria: (All answers to the Highly Preferred criteria must be visible in your resume to get credit).
  • Possess one or more of the following certifications: CompTIA A+, Security+, or equivalent

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than NOON CST by 05/20/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • IAW the Fort McCoy collective bargaining agreement, Night Shift Differential and Sunday Premium are not authorized for Pay band positions.
Incentives and Bonuses
  • Incentives will not be paid.
Non-Foreign Overseas Allowances
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
Please check out our Applicant Information Kit: Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • To better expedite the hiring, include name and contact information for at least two (2) personal and two (2) professional references from your past or current employment in your resume when applying for jobs.
  • 180-day Restriction for Military Retirees: Without a waiver, Military retirees are unable to be appointed to NAF positions for 180 days after their retirement date, as documented on their DD-214.
  • Department of the Army Nonappropriated Fund Instrumentalities are Equal Employment Opportunity Employers. Department of the Army provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, notify the servicing CPAC NAF HRD. Requests for reasonable accommodation are made on a case-by-case basis.
  • An individual who was required to register with Selective Service and who has not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
  • If you need assistance or have any questions with the application process, please contact our office at (502) 898-3773.

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)


Announcement will have a first cutoff date of May 4, 2025, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Applicants meeting the qualifications for the Highly Preferred criteria may be referred FIRST to the selecting official.

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3434 for Current and Former NAF Preference
  • Marriage Certificate for Spouse Preference
  • References or Letters of Recommendation
  • CompTIA A+ Certification, Security+ Certification or equivalent
  • PCS Orders
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12727318. Announcement closes at 11:59 PM Eastern Time on 05/20/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12727318.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

NAF HUMAN RESOURCES OFFICE
Address
DE-NAF-W0XYAA US ARMY GARRISON FORT MCCOY
DO NOT MAIL
Fort McCoy, WI 54656
US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted. (E.g., to provide missing required documentation such as transcripts, high school diploma, etc. before announcement closes.) After we receive your complete application package your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking you may be referred to the hiring manager for further consideration and possible interview. Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3. You will be notified when your rating is determined. If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position. Please follow all instructions carefully; errors and omissions may affect your eligibility.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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