Information Technology Specialist (CUSTSPT) NF-04 Job in Dugway Proving Ground, UT

Vacancy No. O2NAFDJ-24-12609967 Department Army Installation Management Command
Salary $51,500.00 to $58,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 11/14/2024 Close Date 12/2/2024
Job Link Apply Online Who may apply Public
Locations:
Dugway Proving Ground, UT


Summary

This position is located at Dugway Proving Grounds in Dugway, UT.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
  • Participates in the planning and delivery of a full range of Information Technology customer support services to the organization.
  • Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3 to include a Tier III background investigation.

Qualifications

**Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria.**

Qualification Requirements:

Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:

1. Participating in the planning and delivery of a full range of IT customer support services
2. Installing, configuring, upgrading and trouble shooting hardware and software components
3. Presenting formal and informal training and assistance to customers
4. Reporting, responding to, and resolving customer requests

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Best Qualified Criteria and Highly Preferred:(Please Note: Qualified applicants meeting the Best Qualified Criteria and Highly Preferred will be referred to management first.)

Best Qualified applicants will have operated and have experience managing Point of Sale, or Digital Displays for Advertisement.

Highly Preferred applicants will have current or previous IT certifications (e.g. CompTIA Sec + & A+, Network Pro, Desktop Pro, PC Pro, etc.) as well as experience with operating a VLAN of IT systems (e.g. an Active Directory Environment consisting of POS Equipment, Computer Labs) and experience working with outside managed network support helpdesks.

(Please Note: IT Certifications MUST be uploaded and work experience MUST be reflected in your resume to be consider Best Qualified and Highly Preferred.)

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Worldwide.

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM CST by 12/02/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives may be paid.
  • Recruitment or Relocation incentive of up to 15% of the annual salary may be approved with a signed two year service commitment.
Non-Foreign Overseas Allowances
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
Please check out our Applicant Information Kit: Other:
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
  • Pay setting rules will apply to current/former employees IAW AR 215-3.
  • This position has a rotating shift schedule, which includes working mornings, nights, weekends and holidays.
A Regular full-time position (RFT) is guaranteed 40 hours per week, has entitlements to health, life, and retirement benefits, and annual and sick leave.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • DD-214/ Statement of Service
  • DA Form 3434 or BBA Letter
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12609967. Announcement closes at 11:59 PM Eastern Time on 12/02/2024 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12609967.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

KIMBERLY GRUBBS
Address
EQ-NAF-W6B6AA US ARMY GARRISON DUGWAY
DO NOT MAIL
Dugway, UT 84022
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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