Information Technology Specialist (CUSTSPT) NF-04 Job in Wiesbaden, Germany

Vacancy No. O4NAFJD-25-12676803 Department Army Installation Management Command
Salary $70,000.00 to $90,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 1/24/2025 Close Date 2/10/2025
Job Link Apply Online Who may apply Public
Locations:
Wiesbaden, Germany


Summary

This position is located at US Army Installation Management Command- Europe, Wiesbaden, Germany

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).

Duties

  • Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
  • Participates in the planning and delivery of a full range of Information Technology customer support services to the organization.
  • Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
  • Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
  • This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.

Qualifications

Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;
- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.

-OR-

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific.

-Highly Qualified Criteria
1. Possesses experience managing a complete AD environment containing domain controllers, DNS and DHCP servers.
2. Possesses experience with establishing and maintaining VPNs, connectivity between multiple sites and setting up the required router/firewall equipment and the ability to troubleshoot complex network routing issues and log files.
3. Possesses experience in managing and setting up virtual environments, preferably with VMware.
4. Possesses experience in troubleshooting hardware and software issues.
5. Possesses helpdesk experience.

NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is World-wide. (Family Member Preference eligible candidates are included in the area of consideration.)
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1600 CET on 02/10/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are authorized , based on a determination that a PCS move is in the Government's interest.
  • When you perform a Civilian Permanent Change of Station (PCS) with the government (Joint Travel Regulation (JTR)), the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.gsa.gov/cdnstatic/FTR%20Bulletin%2018_05%20Relocation%20Allowances_0.pdf for more information.
Pay-Band Allowances and Differential
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Foreign Overseas Allowances
  • Allowances, differentials, or incentives will be paid. These allowances may include Living Quarters Allowance (LQA), Temporary Quarters Subsistence Allowance (TQSA) and requires a Transportation Agreement in accordance (IAW) the provisions of the Department of States Standardized Regulations (DSSR).
  • Post allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR), contingent upon eligibility.
  • Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office.
  • Applicants must comply with the Exceptional Family Member Program, for information click here.
Other:
  • Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Conversion of employment category (from RPT to RFT) may be accomplished without further competition in accordance with AR 215-3.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Family Member Preference (OCONUS ONLY)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

The announcement questionnaire for this position includes "Best Qualified/Highly Preferred" Criteria. If you respond "yes" to the Best Qualified/ Highly Preferred criteria, please ensure your experience or knowledge is clearly identified on your resume and/or application package.

Applicants meeting this criterion may be forwarded to the Selecting Official before other qualified applicants. Best qualified candidates may have to undergo an interview process which will include reference checks.

Please check out our Applicant Information Kit:

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • DA 3433
  • PCS Orders
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


Overseas Employment Eligibility
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

How to Apply

You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFJD-25-12676803. Announcement closes at 11:59 PM Eastern Time on 02/10/2025.
-Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12676803.
-Complete the online application, verify the required documentation is included with your application package, and submit the application.
-You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
-It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
-Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

NAF HRO Wiesbaden
Address
JD-NAF-W6BJAA USA INSTAL MGT EUROPE REGION
Do Not Use
Wiesbaden, AE 00000
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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