Information Technology Specialist (Computer Specialist) Job in Otisville, NY

Vacancy No. NER-2025-0068 Department Justice, Bureau of Prisons/Federal Prison System
Salary $74,417.00 to $113,268.00 Grade 09 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 2/21/2025 Close Date 2/28/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Otisville, NY


Summary

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

This job is open to

Clarification from the agency

• BOP Reassignment Eligible in the local commuting area are those who are not required to “compete”. The full performance level of this position determines your eligibility. • DOJ Surplus and Displaced (CTAP) Employees in the local commuting area. • Duty Location: FCI Otisville, NY • NOTE: Applicant may be subject to interview. • NOTE: Applicant may be eligible for retention incentive

Duties

Assists in coordination of personal computer service, maintenance and training throughout the institution.

Provides basic and advanced hardware and software technical support to users of personal computers and associated equipment.

Provides technical support to Bureau of Prisons (BOP) data communications users.

Performs diagnostics, troubleshooting and repairs on field personal computers and all related equipment.

Analyzes the need for new computer equipment and recommends means of acquisition.

Required to perform investigations involving staff misconduct in respect to information and computer security.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

Requirements

Conditions of Employment

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP eligibility, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and score 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

Qualifications

To be considered for the position, you must meet the following requirements specified in the section titled Education or in the section titled Experience/Specialized Experience:

Basic Requirement:

Education:

GL-09: Master's or equivalent graduate degree OR two (2) full years of progressively higher-level graduate education leading to a master’s degree or equivalent graduate degree.

GS-11: Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.

Graduate Education: Major study - Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Experience:

GL-09 and GS-11: You must have IT-related experience demonstrating each of the four competencies listed below:

  • Attention to detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

GL-09 and GS-11: You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of qualifying experience:

GL-09:

  • Experience identifying and resolving issues and problems.
  • Experience implementing and supporting IT security applications.
  • Experience evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate.
  • Experience assisting in development, configuration, installation and maintenance of networked systems.
  • Experience recovering data in the event of hardware of software failure.

GS-11:

  • Experience providing basic and advanced hardware and software technical support to users of personal computers and associated equipment. Support is primarily on PC hardware configurations, DOS, Windows 95/NT, WordPerfect, Lotus compatible spreadsheets, Internet browsers, and database applications.
  • Experience enhancing institution operations and efficiency by developing local applications (using BOP approved software) in conjunction with management and line staff.
  • Experience performing diagnostics, troubleshooting and repairs on field personal computers and all related equipment. Equipment includes, but is not limited to, all levels of software, LAN equipment, modems, printers, monitors, tape backup units, and multi-user systems.
  • Experience providing configuration requirements for new computer acquisitions, recommending methods of using existing equipment to satisfy new requirements, and performing benchmark tests of proposed new equipment.
  • Experience training management and line staff to use computer programs designed to enhance their ability to perform their assigned duties i.e., grammar checking, outlining systems, idea processors, project management, and decision modeling programs and a wide variety of commercial and agency developed software.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Additional information

This position IS included in the bargaining unit.

In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution.   

The representative rate for this position is $95,845 per annum ($45.92 per hour).

Special Conditions of Employment Section:

Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation.  All applicants are subject to National Crime Information Center (NCIC) and credit checks.

All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.

The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office.  On the day of the scheduled interview, a CVA will be administered.  The applicant assessment must be completed within a 70 minute time period and a passing score must be obtained.  Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score.  Note: The Core Value Assessment will not be administered to current BOP employees.

Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required.

The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application.  You may be required to provide proof of residence.

Additional selections may be made if vacancies occur within the life of the certificate.

NOTE: Applicant may be subject to interview.

NOTE: Applicant may be eligible for retention incentive

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If your composite score exceeds the average score for this job, your resume and supporting documentation will be compared to your online assessment questionnaire responses and utilized to determine whether you meet the job qualifications listed in this announcement. If you rate yourself higher than what is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

There are several parts of the application process that affect the overall evaluation of your application:

  • Your resume, which is part of your USAJOBS profile;
  • Your responses to the eligibility questions;
  • Your responses to the online assessment questionnaire;
  • Your supporting documentation, if required.

Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration. You must meet all qualification requirements upon the closing date of this announcement.

If you applied to more than one grade level, BE ADVISED that you may be selected at ANY grade level for which you applied and are found qualified (i.e., if the job is announced at the 9/11 grade levels and you apply for the GS/GL-9 and the GS-11,and you are found qualified at BOTH grade levels, you may be selected at either grade level).

What Competencies/Knowledge, Skills and Abilities are Required for this Position?

The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

GL-09 and GS-11:

  • Ability to prepare and present technical information, both orally and in writing, in a manner understood by the targeted audience.
  • Ability to analyze, troubleshoot, solve data, information and/or program problems, telecommunications, hardware and operating system problems.
  • Knowledge of network systems.
  • Knowledge of LAN systems.
  • Knowledge of information security procedures and policies.
  • Skill in organizing and managing projects.

You may preview questions for this vacancy.

Required Documents

  • Resume showing relevant experience (cover letter optional).  Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.)
  • To receive credit for experience contained in an application, the experience must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
  • Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
  • Employees applying with an interchange agreement must provide proof of their permanent appointment.
  • Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation.
  • CTAP, Click Here, if applicable.
  • A college transcript which includes the School Name, Student Name, Degree and Date Awarded (if applicable). (Note: If you are selected for this position, official transcript(s) will be required prior to your first day.)

Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.
 
We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents.

NOTE:  Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).

All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement.  You MUST include the vacancy announcement number on your supporting documentation.

NOTE: Failure to follow these application procedures will result in the applicant losing consideration for this position.

Paper applications:  If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

Contact for Assistance in Applying On-Line:
DOJ, Federal Bureau of Prisons
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, TX  75051
E-Mail:  BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov
Phone:  972-352-4200     

Agency contact information

CSU
Address
JUSTICE, BUREAU OF PRISONS
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, Texas 75051
United States

Next steps

We will notify you of the outcome after each step of the application process has been completed. Normally, Selecting Officials will make a selection within 90-days. When deemed necessary, the selection process may be extended up to 180-days from the date the certificate(s) of eligibles (Exception Lists) is generated to make a selection.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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