Information Technology Specialist Customer Support Job

Vacancy No. CARX-22-11341626-JAd-OCA Department Deputy Assistant Secretary for Information and Technology
Salary $38,503.00 to $74,074.00 Grade 7 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 1/18/2022 Close Date 12/30/2022
Job Link Apply Online Who may apply Public
Locations:
NEWINGTON, CTWEST HAVEN, CTWILMINGTON, DEBEDFORD, MA
BROCKTON, MAJAMAICA PLAIN, MALEEDS, MAWEST ROXBURY, MA
AUGUSTA, MEMANCHESTER, NHEAST ORANGE, NJEATONTOWN, NJ
LYONS, NJNEWARK, NJALBANY, NYBATAVIA, NY
BATH, NYBRONX, NYBROOKLYN, NYBUFFALO, NY
CANANDAIGUA, NYCASTLE POINT, NYMONTROSE, NYNEW YORK, NY
NORTHPORT, NYFLUSHING, NYSYRACUSE, NYALTOONA, PA
PITTSBURGH, PABUTLER, PACOATESVILLE, PAERIE, PA
LEBANON PAPHILADELPHIA, PAPITTSBURGH, PAKINGSTON, PA
PROVIDENCE, RIWHITE RIVER JUNCTION, VT

Job Description (Please follow all instructions carefully)
Summary

This position is in the Office of Information Technology (OIT), IT Operations and Service (ITOPS), End User Operations (EUO) and is located at a Veteran Affairs (VA) facility. Work involves the planning and delivery of customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Overview
This job is open to
  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Overview

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.