Summary

The position is assigned to Fleet and Family Readiness (FFR); Commander Navy Region Japan (CNRJ); at Commander, Fleet Activities Yokosuka; and supports installation Information Technology (IT) systems and projects at Installations within Commander, Navy Region Japan. The purpose of this position is to operate the local Help Desk and work closely with the Region N9 IT Manager and N6 to procure, implement, integrate, maintain, and support all IT related business.

This job is open to

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

Who May Apply: Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and current Federal employees within the Kanto region.

Duties

System Maintenance

Collects and analyzes information, coordinates and defines requirements, conducts feasibility studies, and equipment configurations.
Performs hardware and software installs, upgrades and patches.
Works closely with vendors, headquarters, and region program managers, Region N9 IT and N6 staff, and users to resolve issues and ensure successful project implementations.
Acts as a site Point of Contact (POC) for implementation of new IT based projects.
Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
Designs audit routines to test and validate data integrity.
Maintains a physical inventory of all hardware and software.
Assists in IT systems life cycle management. Ensures all appropriate documentation is on file. Monitors maintenance contacts for renewal and submits purchase requests for support required. Obtains approvals from all required sources.

Help Desk Maintenance

Receives, responds to, resolves and documents help desk calls. Isolates problems between hardware, system software, application, peripherals, and network devices. Coordinates with departmental program managers to resolve program specific issues. Serves as a monitor and/or operations trouble-shooter.
Monitors Retail/Resale/Tracking computer equipment and provides remedial support in troubleshooting sand correcting error conditions and system inefficiencies.
Recovers data in the event of a hardware or software failure. Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence. Completes the process by documenting actions in the department help desk database or standard operation procedures (SOPs).

Systems Administration

Serves as a primary systems administrator/technician for all Management Information Systems (MIS) computer and telecommunication systems (e.g., Micros, Payroll systems, Food-Trak Inventory Control systems, Wi-Fi, Qubica, Recreation Tracking System (RecTrac), Child & Youth Management System (CYMS), Epitome, and Systems Applications & Products in Data Processing (SAP).
Performs account management, system monitoring, data backup, and software/hardware maintenance.
Acts as a telephone coordinator to facilitate the provision of cellular and fixed phone services, Video Teleconference (VTC), Integrated Services Digital Network (ISDN), and data communications connectivity Non-Secure Internet Protocal Router Network (NIPRNET) to include hardware installations, maintenance and billing through Naval Computer and Telecommunications Station Far East (NCTS-FE).
Performs Personnel Qualifications Standards (PQS) as determined by the department head to maintain proficiency in all MIS computer systems.

Requirements

Conditions of employment

Satisfactorily complete all background checks to include National Agency Check with written Inquiries (NACI).
Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Work is primarily sedentary and performed in a normal office setting.
Frequent travel of 50%-80% is required.
Incumbent may be recalled to duty.
Incumbent may be required to work overtime during emergency situations.

Qualifications

A qualified candidate possesses the following:

Ph.D., degree or equivalent degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks OR
3 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree in one of the fields above OR
GS-09 equivalent One (1) year of general IT related experience AND
Minimum 1 year of specialized experience at GS-09 (or equivalent) with POS/Business System implementation and support experience and technical experience supporting Windows desktops and servers.
Must meet Cybersecurity Workforce requirements for Technical Support Specialist (411) Intermediate.
Ability to apply customer support principles, network concepts, database principles, IT security theory, troubleshooting, data analysis methods, communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
Knowledge of computers, peripheral and network equipment, operating systems and environments required to perform a wide range of duties as a primary or back up system administrator.
Knowledge of and ability to utilize internal and external problem resolution documentation and resources database.
Ability to accurately document all actions taken in standard operating procedures and/or the help database.
Ability to develop and effectively deliver presentations and/or training.
Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable and software inventories.
Ability to apply systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
Knowledge of a wide range of specialized software applications and programs deployed in support of MWR at the assigned location sufficient to support and maintain these applications.
Ability to communicate effectively in English both orally and in writing.
Ability to write technical procedures and instructions in English.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Selection may be tentative pending the completion of the satisfactory employment reference checks.

Selectee may be required to complete a one (1) year probationary period.

Participation in the Direct Deposit/Electronic Fund Transfer is required.

Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.

Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be screened for the following minimum qualifications:

Ph.D. degree or equivalent degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
3 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree in one of the fields above. OR
GS-09 equivalent One (1) year of general IT related experience AND
1 year of specialized experience at GS-09 (or equivalent) with POS/Business System implementation and support experience and technical experience supporting Windows desktops and servers

Applicants who meet the minimum qualifications will be further evaluated for:

POS/Business system support knowledge and experience (i.e. Vermont Systems (RecTrac, CYMS, GolfTrac, WebTrac, CYPOnline), Micros:
Technical experience in Network Administration, including, Switches, Routers, Firewalls and Wireless Access Points
Technical Experience supporting Servers and Desktops in a Windows 10/ Windows Server 2016 environment.
Technical experience supporting Azure AD and Office 365.
Technical experience supporting MAC OSX
Experience leading complex IT installation projects.
Professional certification

Required Documents

The following documents are required at the time of application:

Resume limited to two pages
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian).
If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate.
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration.

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 05/22/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12944766

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: Commander, Fleet Activities Yokosuka
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Information Technology Specialist (Customer Support) Job in Yokosuka Naval Base, Japan