Information Technology Specialist (Customer Support) - SSC, Kansas City, MO Job in Kansas City, MO

Vacancy No. 73850 Department U.S. Marine Corps
Salary $45,000.00 to $55,000.00 Grade 03 to 03
Perm/Temp Permanent FT/PT Full-time
Open Date 7/21/2025 Close Date 7/28/2025
Job Link Apply Online Who may apply Public
Locations:
Kansas City, MO


Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

Clarification from the agency

Open to Public

Duties

To help fulfill our vision, to be ¿the iconic business force of the armed forces,¿ we are seeking experienced, innovative, creative, and energetic professionals to support the Finance & Accounting Shared Services Center (SSC) operation, a component of the Global Business Services (GBS) operation.

This position is permanently located in Kansas City, Missouri.

SUMMARY OF DUTIES: The Information Technonology Specialist independently installs and maintains computer related hardware and troubleshoots system problems in support of various Personal and Family Readiness (PFRD) application programs that affect accuracy, reliability, acceptability and timeliness of final work products.  Provides analysis and troubleshooting support to users and supports IT Specialists in program analysis, design, development, testing and implementation for applications.  

Installs, maintains and troubleshoots PC / LAN hardware to include: CPU¿s, monitors, printers, LAN cabling, modems, laptops, switches, hubs, UPS¿s, keyboards, mice and other hardware devices.  Maintains and tracks asset inventories.  Maintains and tracks software library.  Creates and maintains Standard Operating Procedures documentation and how-to-guides.  Maintains and updates call center ticket tracking software knowledge base and other related documentation.  Provides end user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request.  

Creates and maintains image library.  Unpacks, configures and deploys PCs.  Installs and configures Blackberry and other PDAs.  Maintains and distributes mobile computing library.  Maintains and distributes projectors.  Provides backup and restores operations on user directories.  Maintains and supports printers.  Initiates contact with internal support groups, commands, field personnel, outside vendors and others for problem identification and resolution.

Provides World Class Customer Service with an emphasis on customer centricity, professionalism and courtesy. Assists customers and communicates in a professional manner by investigating issues, conflicts and problems to provide resolutions in a timely manner. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.  This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

This position is designated as Mission Essential and deemed necessary to ensure business continuity during contingency operations, natural disasters, extreme weather situations or other emergency situations to include closure of the facility. These mission essential functions are existing functions that enable the Global Business Services to continue to provide necessary, vital services during time of need and require civilian employees to telework in order to support the mission. 
 

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor¿s Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above; OR 2-4 years of relevant computer support experience preferably in desktop support and administration or helpdesk environment that demonstrates knowledge of network technologies and concepts.  

Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts.  Strong PC / LAN hardware and software troubleshooting skills. Knowledge of PC / LAN hardware.

Must have A+ or ability to complete certification within 6 months of hire.  Net+, Security, Microsoft or Cisco certifications a plus.  Familiarity with MS Windows 10, Office 365, Office 2016, OCR scanning software, Active Directory, and other PC hardware and software.  Unix, wireless and network administration skills a plus.  Skill to communicate effectively.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

•      Stability of Federal Civilian Service

•      People with passion for doing work that matters

•      Quality of Work Life Balance

•      Competitive Pay

•      Comprehensive Benefit Packages

•      Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  Resumes with personal photographs will not be considered.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Agency contact information

BUSINESS AND SUPPORT SERVICES
Address
BUSINESS AND SUPPORT SERVICES
DIVISION
3044 CATLIN AVE
QUANTICO, VA 22134-5003
USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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