Information Technology Specialist (Custspt) NF-03 Job in Fort Riley, KS

Vacancy No. O2NAFEM-24-12654015 Department Army Installation Management Command
Salary $41,740.00 to $52,175.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 12/23/2024 Close Date 1/6/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Riley, KS


Summary

This position is located within the Fort Riley Support Services Division- IT Services.

This position is currently available to be on the Garrison Resiliency Day Off (RDO) schedule and is eligible for the NAF benefits and leave accrual.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Please click on 'Learn more about this agency' for more information.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Under the lead of a full performance specialist, performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skills needed to perform higher-level assignments.
  • Assignments include, delivery of Information Technology customer support services, including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
  • Communicates factual and procedural information clearly, orally and in writing.
  • Gathers and analyzes basic facts and draws conclusions.
  • Uses established industry practices, procedures or policies to determine the most appropriate approach to problem resolution.
  • Applies information security/information assurance policy, principles and practices.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include an a Tier I investigation.
  • Available during the hours of operation, 7:30 AM- 5:00 PM, Monday- Friday.
  • Availability for on-call after hours emergency situations.

Qualifications

Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts and methods as well as skill in applying basic IT principles and practices in:
-Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments;
-Communicating factual and procedural information clearly, orally and in writing,
-Gathering and analyzing basic facts and drawing conclusions.
-Data storage, software applications and networking.

* Experience must be clearly stated in resume and education and/or other applicable supporting documentation must be uploaded at time of application in order to be considered.

Highly preferred criteria: Applicants meeting highly preferred criteria will be referred to management first.(Any experience that meets the Highly Preferred Criteria, must be reflected in your resume to receive credit). Highly preferred is defined as having met ALL of the following criteria:
  • Possess CompTIA A+ certification and ability to gain CompTIA Security+ certification within 90 days of coming on-board.
  • Minimum of one year experience with hardware/software security best practices (patches, security updates, etc.), AND networking (LAN and wireless).
  • 1 year experience in IT diagnosing/troubleshooting (CPU, monitors, printers, etc.)
** Experience must be clearly stated in resume and any applicable certificates must be uploaded at time of application in order to be considered as highly preferred.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Local to Fort Riley, KS (within 50 miles). (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2 PM by 01/06/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Please check out our Applicant Information Kit: Other:
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

  • Diploma/ GED
  • Professional Certification
  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • DA 3434 or equivalent
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12654015. Announcement closes at 11:59 PM Eastern Time on 01/06/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12654015.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

Fort Riley NAF Human Resources Office
Address
EM-NAF-W0VMAA US ARMY GARRISON FORT RILEY HQ
DO NOT MAIL
Fort Riley, KS 66442
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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