Summary
This position, located at the National Foreign Affairs Training Center (NFATC), is in the Business Technology Division, School of Applied Information Technology (SAIT), at the Foreign Service Institute (FSI). SAIT is responsible for all information technology (IT) development and training needs for employees of the Department of State, as well as employees of other Federal agencies.
Duties
- Serves as a technical expert in analyzing, evaluating, and resolving complex systems issues used in a wide
range of technology courses and activities.
- Evaluates and applies Department of State IT governance to platforms, standards, processes, and methodologies used in SAIT training and education programs.
- Analyzes overall systems requirements and provides technical guidance to improve complete training systems functionality.
- Serves as liaison between software development, sustainment, and integration that identifies and addresses technology problems.
- Teaches other subject matter expert instructors on how to setup hardware systems and software applications to support hands-on training exercises.
Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
- Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Qualifications
Applicants must meet all the qualification requirements described below by the closing date of this announcement.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following: NOTE:
- Experience in designing, developing, and evaluating courses and/or curriculum in an IT environment;
- Experience in applying IT systems for classroom, software, and hardware use;
- Experience in teaching IT professionals on hardware systems and software applications;
- Experience in providing guidance and appropriate resolution on a variety of IT issues for classroom use; and
- Experience in evaluating workstation and server hardware, operating systems OR application software to determine the most appropriate model or version to purchase.
In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
There is no substitute of education for specialized experience for the GS-13 position.
Education
Education requirements do not apply to this vacancy announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Under the provisions of the Authority, 22 U.S.C. 4024(a)(4)(B); Section 704(a)(4)(B) of the Foreign Service act of 1980, veterans' preference and traditional rating and ranking of applications does not apply. For this announcement, all applicants will be assessed to determine if they meet the qualifications for this position, specifically the education, specialized experience, and knowledge, skills, and abilities (KSAs) necessary to perform the work of the position. All applications that meet the required qualifications will be referred to the selecting official in the order in which the applications were received.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity.
Your qualifications will be evaluated on the following KSAs and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
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Ability to communicate with customers/clients with a wide variety of backgrounds.
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Ability to manage and complete long-term projects.
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Skill in identifying complex problems and reviewing related information.
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Skill in communicating effectively in writing as appropriate for the needs of the office.
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Knowledge of training technology.
Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be well qualified for the position to receive consideration for selection priority. Candidates are considered well qualified if their knowledge, skills, and abilities (KSAs) exceed the minimum qualifications described in the announcement. You may preview questions for this vacancy.
Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.
3. ICTAP/CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.). Visit our agency’s ICTAP and CTAP eligibility information sites for more information and required application documentation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Next steps
After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
- After applications are received.
- After applications are assessed to determine qualifications.
- After candidates are referred to the hiring manager.
- After a selection is made.
For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
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