Summary
2024 Cost of Living Allowance (COLA) for Honolulu, HI is 8.90%.
This position will remain open until filled with a first cutoff date of 14 August 2024 for employment consideration. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.
Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
This job is open to
Clarification from the agency
The area of consideration for this vacancy is US and Non-US Citizens
Duties
Under general supervision, performs routine and recurring assignments in the planning and delivery of a full range of network services to the organization. Identifies and resolves issues and problems using analytical methods and practices. Performs network system design, development, testing, installation, operations, management, and maintenance. Manages the organizations network architecture, topology, and protocols. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents verbal and written communications on the application of new and emerging technologies or industry trends. Reports, responds to, and resolves network service requests. Applies information security and information assurance policy, principles and practices.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card are required upon appointment
- Meet qualification/eligibility/background requirements for this position
- Satisfactory completion of employment verification (E-Verify) check
- One year probationary period may be required
- Must be able to obtain a Tier 3 background investigation.
- Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.
- Must be willing to work on-call 24/7 on a weekly rotation basis to resolve technical IT related emergencies.
Qualifications
1. Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education (24 semester hours) in computer science/engineering, information systems management, mathematics, operations research, statistics, technology management, or fields that required the development or adaptation of information technology applications, systems, or networks. OR
Three (3) years of specialized experience as follows: a) Performing complex network installations and remote configuration of various network devices. b) Reporting, responding to, and resolving network service requests. Experience in remote troubleshooting and repair with tier 1 onsite support. c) Preparing presentations, delivering network training, and communicating complex network issues telephonically to customers in remote locations. d) Evaluating/troubleshooting network systems (design, testing, installation, operations, management, and maintenance), and developing solutions to improve network performance. All candidates must demonstrate proficiency in the following competencies as they relate to providing IT network services: Attention to Detail; Customer Service; Verbal Communication; and Problem Solving.
2. Possess or have the ability to obtain (within 6 months) and maintain Cisco Certified Network Associate (CCNA) or current equivalent certification.
3. Possess an Information Assurance baseline security certification of Security+ equivalent or higher certification in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians.
ONLY THOSE CANDIDATES MEETING HIGHLY-QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY-QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE:
-At least 5 years of work experience in Information Technology.
- Information Technology experience in a hotel environment.
- Lift and carry heavy objects weighing up to 50 pounds.
- 2 years of work experience directly with Cisco network switch equipment, configuration and CLI, installation, patching, and management in an enterprise environment, within the last 3 years.
Education
See qualifications.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
Required Documents
The following documents must be submitted with your application:
Optional: Our job application ( DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
- Cover Letter
- DD-214/ Statement of Service
- DA Form 3433
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
How to Apply
You may submit your application packet using one of the two methods identified below:
- Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42412497984. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
- Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
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