Information Technology Specialist (Network), NF-04 Job in Fort Sam Houston, TX

Vacancy No. NENAFCC2512753392 Department Army Installation Management Command
Salary $105,000.00 to $123,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 6/20/2025 Close Date 6/24/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Sam Houston, TX


Summary

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
This vacancy may be used to fill additional positions within 90 days of the closing date.

This job is open to

Clarification from the agency

This position is only open to current and former DoD NAF employees, and current, eligible DoD APF employees that currently reside within the commuting distance to the duty location of Fort Sam Houston, TX.

Duties

The incumbent in this position will perform duties as a Cloud Resource analyst. Under general supervision, performs routine and recurring assignments in the planning and delivery of a full range of network services to the organization. Identifies and resolves issues and problems using analytical methods and practices. Performs network system design, development, testing, installation, operations, management, and maintenance. Manages the organizations network architecture, topology, and protocols. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents verbal and written communications on the application of new and emerging technologies or industry trends. Reports, responds to, and resolves network service requests. Applies information security and information assurance policy, principles and practices.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card are required upon appointment
  • Meet qualification/eligibility/background requirements for this position to include a T3
  • Satisfactory completion of employment verification (E-Verify) check
  • One year probationary period may be required
  • A valid passport may be required for overseas travel
  • Must be able to obtain or possess a valid Driver's License
  • Must possess or have the ability to obtain (within 6 months) and maintain Cisco Certified Network Associate (CCNA) or current equivalent certification
  • Must possess or have the ability to obtain (within 6 months) and maintain a minimum Information Assurance baseline security certification of Security+ equivalent or higher certification

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

MINIMUM QUALIFICATIONS:
Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education (24 semester hours) in computer science/engineering, information systems management, mathematics, operations research, statistics, technology management, or fields that required the development or adaptation of information technology applications, systems, or networks.
OR
Specialized experience as follows:
1. Performing complex network installations and remote configuration of various network devices.
2. Reporting, responding to, and resolving network service requests. Experience in remote troubleshooting and repair with tier 1 onsite support.
3. Preparing presentations, delivering network training, and communicating complex network issues telephonically to customers in remote locations.
4. Evaluating/troubleshooting network systems (design, testing, installation, operations, management, and maintenance), and developing solutions to improve network performance.

All candidates must demonstrate proficiency in the following competencies as they relate to providing IT network services: Attention to Detail; Customer Service; Verbal Communication; and Problem Solving.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

HIGHLY QUALIFYING CRITERIA:
1) Working knowledge of enterprise IT infrastructure, including virtualization, networking, storage, and cloud service models (IaaS, PaaS, SaaS), with the ability to support and maintain these technologies.
2) Ability to support cloud migration and operations, including preparing documentation, gathering requirements, and coordinating with technical teams during implementation and sustainment activities.
3) Familiarity with RMF and FISMA, with the ability to assist in compliance tracking, evidence gathering, and support for ATO-related documentation.
4) Working knowledge of APMS, including experience with record maintenance, status tracking, and support to portfolio governance.
5) Graduate degree in computer science, information science, information systems management, technology management, or cyber security.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments or to provide the supporting documentation to meet the highly qualifying criteria, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

  • A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Payment of Permanent Change of Station (PCS) costs are not authorized based on the area of consideration for this announcement (local commuting area applicants).
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
  • The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need.
  • Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Candidates will be rated against Highly Preferred criteria first. Applicants can claim the following eligibilities:

  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
Required documents for each consideration category can be found in the applicant information kit, point of contact information is listed at the bottom of this announcement if applicants have any questions about these consideration groups or documents. Applicants are also welcome to reach out to confirm receipt of the required documents or information when submitting an application for this position.

Eligibilities are listed above in the consideration order in accordance with the AR 215-3.

Applicants will only be awarded the highest preference/priority consideration found eligible.

By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.

CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration. We will need position title, series, grade, location and agency in order determine priority consideration. To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action.

Required Documents

The following documents must be submitted with your application:

  • Resume


Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  • Cover Letter
  • DD-214/ Statement of Service
  • Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
  • Other Document not Listed
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2512753392. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).
If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.

Agency contact information

Stephanie St Denis
Address
CC-NAF-W6BD20 IMCOM FMWR HQ
DO NOT MAIL
Fort Sam Houston, TX 78234
US

Next steps

Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted. After we receive your complete application package your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking you may be referred to the hiring manager for further consideration and possible interview. Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3. You will be notified when your rating is determined. If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position. Please follow all instructions carefully; errors and omissions may affect your eligibility.

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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