Information Technology Specialist (SYSADMIN/CUSTSPT) NF-04 Job in Fort Novosel, AL

Vacancy No. O3NAFEG-25-12729678 Department Army Installation Management Command
Salary $52,205.00 to $60,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 4/28/2025 Close Date 5/12/2025
Job Link Apply Online Who may apply Public
Locations:
Fort Novosel, AL


Summary

This position is located at NAF Support Management/Information Technology.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

  • Participates in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting.
  • Identifies and resolves issues using established industry practices, procedures, or policies to determine the most appropriate approach for problem resolution.
  • Reports, responds to, and resolves customer requests.
  • Responsible for routine maintenance, upgrades, and supporting servers both physical and virtual, monitoring performance, managing user accounts and
  • Manage permissions, and implementing security measures to ensure secure access control within the organization's IT systems.
  • Manages, assesses, configures and protects apps and devices in a cloud-native environment while supporting modern device security and simplifying app and
  • Device management across various devices, including mobile devices, servers, desktop computers, and virtual endpoints.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Must possess or obtain (within 6 months of employment) and maintain most applicable Computing Environment (CE) certificates of training and
  • A minimum Information Assurance baseline security certification of Security+ equivalent
  • (or higher certification) in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians, and DoDM 8140.03, Cyberspace Workforce.
  • Qualification and Management Program within 6 months of hire date.
  • Must be able to obtain and maintain a Secret security clearance.
  • Satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a physical assessment, Tier Ill investigation, and Special Agreement Checks.
  • Must be able to work in an on-call status on rotating weekends.
  • Must be able to work occasional nights and weekends.
  • Position is Emergency Essential. Must be available to be called back to duty for emergencies.
  • Must be able to carry and lift up to 40 pounds.

Qualifications

Minimum Qualifications:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:

Principles and methods for integrating information systems components; Performance tuning tools and techniques; System diagnostic tool and fault identification techniques; Systems administration methods; Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and troubleshooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests; and IT security principles.

OR

Completion of a master's degree or 2 full years of progressively higher-level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks. NOTE: If claiming this qualification, a copy of transcripts must be uploaded at the time of application.

AND

In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:

1. Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
2. Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
3. Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
4. Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

*The experience and education must be reflected on your resume and supporting documentation such as transcripts must be uploaded be uploaded at the time of application to be considered eligible for this position.

Best Qualified:
Possess CompTIA Security+ Certification.

*The certification must be uploaded at the time of application to be considered best qualified.

Applicants meeting the Best Qualified criteria will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection.

Education

A copy of transcripts must be uploaded at the time of application.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is local commuting area. Commuting area is defined as US Citizens and Non-Citizens that live within a 50-miles radius of Ft. Novosel to include, Coffee, Dale, Houston counties. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1:00 p.m. by 05/12/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Non-Foreign Overseas Allowances
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
Please check out our Applicant Information Kit: Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For additional details regarding these benefits, please click the link below.

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

  • Resume



The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3434
  • CompTia Security+ Certification
  • Certifications
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12729678. Announcement closes at 11:59 PM Eastern Time on 05/12/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12729678.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

Belinda Grantham
Address
EG-NAF-W6CEAA US ARMY GARRISON FT NOVOSEL
DO NOT MAIL
Fort Novosel, AL 36362
US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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