Information Technology Specialist (SYSADMIN/CUSTSPT) NF-04

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

• Participate in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting.
• Secures and manages cloud-native apps and devices. Configures and protects mobiles, desktops, servers, and virtual endpoints. Simplifies cross-device management with modern security.
• Maintains and upgrades physical and virtual servers. Monitors performance, manages user accounts, and sets permissions. Implements security measures to ensure secure access control within organizational IT systems.
• Prepares and updates manuals, instructions, and operating procedures, ensuring optimal functionality and operability of systems.
• Conducts both formal and informal training for customers to enhance their skills and understanding.

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Must possess (within 6mo of employment) and maintain applicable Computing Environment certificates of training and a minimum Information Assurance baseline security certification of Security+ equivalent (or higher) in accordance with DoD 8570.01-M.
• Information Assurance Technical, Level II technicians, and DoDM 8140.03, Cyberspace Workforce within 6 months of hire date.
• Must be able to obtain and maintain a Secret security clearance.
• Satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a physical assessment, Tier III investigation, and Special Agreement Checks.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:
Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying:

• Principles and methods for integrating information systems components.
• Performance tuning tools and techniques.
• System diagnostic tool and fault identification techniques.
• Systems administration methods.
• Participating in the planning and delivery of a full range of IT customer support services.
• Installing, configuring, upgrading and trouble shooting hardware and software components.
• Presenting formal and informal training and assistance to customers.
• Reporting, responding to, and resolving customer requests.
• IT security principles.

OR

Completion of a master's degree or 2 full years of progressively higher level graduate education leading to a master's degree in computer science, engineering, information systems management, or technology management or degree that provided a minimum of 24 semester hours as indicated above and required the development or adaptation of applications, systems, or networks.

In addition, candidates must demonstrate IT-related experience which addresses the following four competencies:

• Attention to detail - Such as implementing quality control procedures and conducting compliance reviews.
• Customer service - Such as providing assistance to both internal and external customers; assessing customers' needs, meeting quality standards, and evaluating customer satisfaction.
• Verbal communication - Such as conducting formal presentations or training to audiences at varying levels of hierarchy and technical expertise.
• Demonstrated problem-solving skills - Such as identifying the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

NOTE: The above minimum qualifications must be described within the duties of previous work experience listed on the applicant's resume and/or supporting documents. A copy of all documents must be submitted at the time of application.

Highly Preferred - Resume must demonstrate experience in the highly preferred criteria.

• Three or more years of hands-on professional IT and system administration experience, including customer support and enterprise IT operations, peripherals, and point-of-sale (POS) equipment.
• Three or more years managing and troubleshooting Windows-based operating systems, servers, and Local Area Networks.
• Two or more years installing, configuring, and testing PC hardware, peripherals, and point-of-sale (POS) equipment.
• Experience supporting specialized MWR systems such as CYMS or RecTrac.

Applicants that meet the Highly Preferred criteria will be referred to management for consideration first. All others may be referred if management does not make a selection from the Highly Preferred list.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:
  • https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• DD-214/ Statement of Service
• Diploma/ GED
• License
• DA Form 3434
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

Next steps