Information Technology Specialist (Sys Admin)

U.S. Agency for Global Media

Office of Cuba Broadcasting

Summary

This position is in the Office of Cuba Broadcasting (OCB), Information Technology Directorate. Purpose of this position is to ensure the best deployment, maintenance, and operation of hosted services and infrastructure components. This includes identifying requirements, vulnerabilities, and risks to support the agency's technical infrastructure. Analyzing requirements, evaluating solutions, planning projects, procuring resources, Implementing, testing, and deploying solutions.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Career transition (CTAP, ICTAP, RPL), the public, Veterans; All U.S. Citizens.

Duties

As a, Information Technology Specialist (Sys Admin) you will be responsible for duties to include, but are not limited to:

Identifies directory services, domain infrastructure services, and applications suitable for offsite hosting due to fiscal, business continuity, or disaster recovery reasons.
System administration processes, techniques, and methodology within a cloud ecosystem (presently Microsoft Azure). Analyzes requirements, evaluates solutions, plans projects, procures resources, implements plans, tests, and deploys selected elements.
Supports the maintenance, troubleshooting, and repair of hosted applications, services, infrastructure components, and their related on-premises infrastructure.
Monitors and Validates Security Configurations: Sets up alerts to detect changes,
malfunctions, or unauthorized access or intrusions, early warning of security changes. Promotes; Disaster Recovery and Business Continuity: Educates management on hosted service options and ensures IT infrastructure reflects sound principles.
Keeps up with new technical developments, applying relevant innovations to projects. Recommends training for self and team and attends conferences to learn new security methods.
Assesses FISMA compliance, determines risk profiles, and develops plans for contingency, continuity, incident response, and mitigation. Completes and updates compliance forms for audits.
Advises division management on platform issues and helps develop strategic goals.

Requirements

Conditions of employment

You must be a U.S Citizen or U.S. National.
This is a non-critical sensitive, high risk public trust position. If selected, this position requires the completion of the SF-85-P.
Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation may include, among other aspects, a review of your credit and legal history.
This position is not covered by a Union Agreement.
This position may require serving a one-year probationary period.
The full performance grade level for this position is GS-13.
If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.

Qualifications

Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position.
Specialized Experience at the GS-13 grade level: You must have one year of specialized experience equivalent to at least the GS-12 which is directly related to this line of work. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position.
Specialized experience: Specialized experience includes ALL the following:

Experience in cybersecurity principles, including threat detection, incident response, and compliance with standards like FISMA.
Technical project management skills in applying multifaceted hosted systems used to resolve information technology issues.
Experience with managing and supporting servers and cloud services.
Experience using cloud platforms like Microsoft Azure, to include cloud deployment and management.

Education

Education is not required for this grade level. It cannot be used for qualification purposes.

Additional information

Applicants must meet all qualification requirements by closing date of the announcement to be considered.

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service

2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable.

3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.

4. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once your application package has been received, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position. A Subject Matter Expert (SME) may be used in reviewing qualifications for this vacancy announcement.

Competencies:

Attention to Detail
Oral Communication
Problem Solving
Technical Competence
Technology Management

Possession of competencies must be addressed in a resume and/or cover letter. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will be placed in one of three rating categories:

Qualified Category-Applicants possessing experience that meets the minimum qualifications of the position, a numeric rating below 79.
Well Qualified Category-Applicants possessing experience that exceeds the minimum qualifications of the position, a numeric rating of 80-89.
Best Qualified Category-Applicants possessing experience that substantially exceeds the minimum qualifications of the position, a numeric rating of 90 and above.

Application of Veterans' Preference: Category Rating does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles with a compensable service-connected disability of 10 percent or more will be placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Preference eligibles who do not have a service-connected disability of 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of non-preference eligibles within the appropriate quality category.

Fair Chance Act: Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; or recruitment of a Federal law enforcement officer. An applicant may submit a complaint or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to HROperations@usagm.gov, subject line: Fair Chance Act.

Required Documents

The following documents are required by 11:59 p.m. Eastern Time (ET) on the closing date for your application package to be complete. Encrypted or ineligible documents may result in loss of consideration.

Resume (2 page only): Include contact information, education, and detailed work experience (including work schedules, employment dates, and position titles).
Veteran Preference: If you are a veteran with preference eligibility, you must submit the member 4 copy of your DD-214 or other proof of eligibility stating character of service. If you are claiming 10-point veterans' preference, you must also submit a VA letter and an Application of 10-Point Veterans' Preference (SF-15). Applicants seeking widow or other special veterans' preference must submit a SF-15 form and all documents indicated for their specific form of preference. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
ICTAP: If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for selection priority. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

How to Apply

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource Specialist listed in this vacancy announcement.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
Click the following link to pre-view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13083357.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered in the profile is accurate and all required documents are uploaded and submitted before 11:59 PM (ET) on 10/29/2026 of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload the documentation to the system by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact HROperations@usagm.gov or 202-920-2400 to request this.

Agency contact information

Arlene Green-Bell

Phone: 202-920-2400
Email: AGreen-Bell@usagm.gov

Next steps

Once the online questionnaire and application package is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.

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