Duties
Intake/Customer Service Clerks are the "face" of the Court to much of the public and attorneys who practice in the Court and help create positive public impressions about the Judiciary. The successful candidate must exhibit the highest standards of excellence and integrity, and display, at all times and to all persons, a courteous, professional and cooperative attitude.
Responsibilities
- Answer and route incoming calls and assist the public in the use of databases.
- Provide basic information to the public, the bar, and the Court.
- Assign case numbers and open cases.
- Receive and file documents, notices, minutes, decisions, orders, and judgments.
- Create new case files, maintain case records, retrieve files, copy records, and certify court documents.
- Check for prior or prohibited filings. Verify and issue summons. Verify attorneys' authority to practice.
- Review and process attorney admission documents.
- Receive and process payments, issue receipts, secure and balance cash drawer.
- Respond to form and copy requests.
- Assist with quality control.
- Adhere to procedures of the court.
- Perform other duties as assigned.
Requirements
Conditions of Employment
This is a sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an Office of Personnel Management background check and a favorable suitability determination.
Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans' preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. Positions with the U.S. Courts are excepted service appointments, which are "At-Will" and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.
Qualifications
Qualification Requirements
High school diploma or equivalent and two years of general experience.
General experience includes progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Preferred Qualifications/Court Preferred Skills
The Court is seeking an applicant with a strong work ethic, initiative, dependability and a friendly and customer-focused attitude. An understanding of professional office procedures and the ability to work both independently and in a team environment is preferable. Interaction will be with various individuals; therefore, the candidate should possess excellent interpersonal and written and verbal communication skills. The ability to handle multiple priorities and tasks simultaneously are essential.
Proficiency and experience in the use of computer systems, including but not limited to Microsoft Office applications, such as Word, Excel, Outlook and Teams, is highly preferred. Public Access to Court Electronic Records (PACER) experience and knowledge of court/legal terminology are helpful.
Prior customer service experience preferred. A bachelor's degree in a related field from an accredited four-year college or university is strongly preferred.
Education
High school diploma or equivalent and two years of general experience.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants who meet the mandatory qualification requirements will also be rated and ranked based on the extent to which they meet or exceed the competencies and knowledge, skills, and abilities as identified in the vacancy announcement, including any court preferred qualifications or skills.
How to Apply
Please submit a cover letter, resumé, and AO78 Application for Judicial Branch Federal Employment (found at https://www.nywd.uscourts.gov/sites/nywd/files/AO78with78B.pdf) as a single PDF attachment by email to: applications@nywd.uscourts.gov
- subject line "Intake/Customer Service Clerk, Reference No. 25-12." Save the documents as one PDF, using your firstname_lastname. When the AO78 is filled out electronically and returned by email, the fillable form must first be resaved and submitted as a non-fillable PDF before submission, otherwise the form will appear blank. Applicants are not required to complete the AO78, page 5, Optional Background Information until the time of a conditional offer.
Next steps
Only candidates selected for an interview will be notified and must travel at their own expense.