Summary
This position is located in the Department of Health and Human Services, Administration for Children and Families, Office of Refugee Resettlement (ORR), Refugee Program Bureau (RPB), Division of Interagency Outreach and Response (DIOR), located in Anywhere in the U.S. (remote job).
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
This job is open to
Clarification from the agency
All U.S. Citizens
Duties
DIOR's primary goals are to 1) develop and maintain strategic national partnerships with governmental and non-governmental organizations; 2) integrate the lived experiences of resettled refugees into ORR/RPB's decision-making about programs and services; and 3) elevate the emergency preparedness of the population that ORR serves. To accomplish this, DIOR is divided into three lines of effort: National Strategic Outreach, National Community Outreach, and Emergency Preparedness and Response.
As an Interagency Outreach and Response Specialist, you will use your knowledge and experience to optimize business results and customer experience by:
- Supports the DIOR National Strategic Outreach Lead in developing and implementing the Refugee Programs Bureau's national strategic outreach plan, working with other RPB divisions to update and incorporate activities as part of the initiative.
- Collaborates with the National Strategic Outreach Lead to recommend and develop strategic methods and models of outreach with Federal, private, philanthropic, and non-profit entities designed to help refugees attain self-sufficiency and integrate into their new communities.
- Supports building partnerships with national-level stakeholders, States and Federal agencies, to enhance resources and services to refugees. Supports national outreach/engagement efforts promoting refugee resettlement by disseminating critical information, problem solving, and coordinating/collaborating with stakeholders to improve outcomes for refugees and their families.
- Works with the National Community Outreach Lead to implement lived experience initiatives that integrate client and diaspora experience into the RPB's program and policy development.
- Works with the Emergency Preparedness and Response Lead to support the advancement of emergency preparedness and response initiatives for RPB's stakeholders, and clients by developing curriculum, communication materials, and interagency partnerships that increase knowledge about emergency preparedness and response.
- Develops the knowledge and experience necessary to deploy in emergency situations to coordinate with federal and non-federal partners and support delivery of services to the Refugee Program's eligible populations.
- Serves as the primary lead, or supports other DIOR staff, on contracts or grants related to DIOR's work with national strategic outreach, national community outreach, or emergency preparedness and response.
- Leads and participates in other tasks as assigned by DIOR leadership and line of effort team leads.
Work at the GS-0301-12 level differs from the GS-0301-13 grade-level in terms of the knowledge requirements and the complexity of the work performed. Progressively more complex work is assigned as the employee demonstrates proficiency.
Requirements
Conditions of Employment
- U.S. Citizenship required
- Registered or exempt from Selective Service (www.sss.gov)
- If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
- One year probationary period may be required
- If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
- Financial disclosure statement may be required.
- Bargaining Unit Position: Yes, this position is covered under the National Treasury Employees Union (NTEU).
- Drug Screening Required: No.
- Research position: No.
Qualifications
Specialized Experience:GS-12: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below:
1. Working within the U.S. refugee resettlement system, which may include national or local resettlement agencies, community-based organizations, federal, state, and local government, or other organizations that provide services to refugees and/or other eligible populations (to include asylees, humanitarian parolees, victims of trafficking, etc.);
2. Participating in collaborative projects between different governmental and/or non-governmental organizations in support of refugees and/or other eligible populations;
3. Supporting the implementation of social service and longer-term integration programs for refugees and/or other eligible populations;
4. Working directly with newly arrived refugee and/or other eligible populations in the United States.
Specialized Experience:GS-13: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below:
1. Working within the U.S. refugee resettlement system, which may include national or local resettlement agencies, community-based organizations, federal, state, and local government, or other organizations that provide services to refugees and/or other eligible populations (to include asylees, humanitarian parolees, victims of trafficking, etc.);
2. Building partnerships and leading collaborative projects between different governmental and/or non-governmental organizations in support of refugees and other eligible populations;
3. Designing and/or overseeing the implementation of social service and longer-term integration programs for refugees and/or other eligible populations;
4. Formally or informally leading a team to work directly with newly arrived refugee and/or other eligible populations in the United States.
Documenting Experience:
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.
OPM Qualification General Policies Website
www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=app
All qualification requirements must be met by the closing date of the announcement.
Education
Education is not substitutable for the specialized experience requirement of this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
**This announcement will be open for 10 business days OR until the first 150 applications have been received, whichever happens first.**
Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories:
- Best Qualified - Applicants who have experience that is almost identical to those required by the position.
- Well Qualified - Applicants who have experience that is very similar to those required by the position.
- Qualified - Applicants who meet minimum qualification requirements, but do not identify any additional qualifying experience or skill.
Candidates in the highest category will be referred to the hiring agency.
The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Administrative Management
- Oral Communication
- Organizational Awareness
- Strategic Thinking
- Written Communication
To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12516767
Required Documents
Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:
- Your Resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the assessment questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended as well as hours worked per week (if less than 40) for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial.
- A complete Assessment Questionnaire (https://apply.usastaffing.gov/ViewQuestionnaire/12516767)
Other Supporting Documents: (Only Submit if applicable to you.)
- Veterans' Preference documentation:
- Discharged Veterans: If you are claiming 5 point preference, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from the armed forces that supports dates of service and discharge status; if claiming 10 point preference, an application for 10-Point Veterans Preference (SF-15) and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference.
- Active Duty Members: Under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011, if claiming 5 point preference, submit written documentation from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is submitted with your application package.
- ICTAP/CTAP Documentation:
- A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
- A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc;
- A copy of your latest performance appraisal including your rating; and
- Any documentation from your agency that shows your current promotion potential.
- Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and
- Beginning and ending dates of appointment.
You are not required to submit official documents at this time; copies are sufficient.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
*To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
*Click the Submit My Answers button to submit your application package.
*It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account at https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account at https://my.usajobs.gov/Account/Login and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
The complete Application Package must be submitted by 11:59 PM (EST) on 09/20/2024.
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Current government employees and government contractors will be granted provisional suitability and will onboard in an expedited manner. Once on board, continued employment will be based on the applicant's successful completion of a background security investigation and favorable adjudication.
HHS has a Critical Preparedness and Response Mission: we protect the American people from health threats, research emerging diseases, and mobilize public health programs with domestic and international partners. HHS' 24/7 Secretary's Operations Center (SOC) unites highly trained experts, well established processes, and state-of-the-art technology to coordinate resources and information as HHS responds to emergencies worldwide.
Every HHS employee has a role in supporting public health emergency management, whether through voluntary temporary assignments to emergency responses or sustaining other HHS programs and activities while colleagues respond.
In addition to their everyday work, HHS offers employees the opportunity to contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
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