Intercultural Relations Coordinator

Department of the Navy

Commander, Navy Installations Command

CNRJ / NSA Singapore - N91

Summary

The Fleet and Family Support Program (FFSP) is the Navy's primary agency for delivering an array of human services intended to enhance the stability and self- sufficiency of individuals and families, resulting in increased operational readiness. FFSP direct services are provided by installation Fleet and Family Support Centers (FFSC).

This job is open to

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

Who May Apply: Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and Federal employees within a 50 mile radius.

Duties

Program Development and Execution

Serves as non-clinical consultant and instructor.
Develops, coordinates, and instructs the Intercultural Relations course programming including but not limited to advance cultural classes, new-comers briefs, skill-building (overcoming culture shock, managing stress, and understanding cultural differences) and various Work and Family Life (WFL) relocation and cultural issues and concerns as part of on-going FFSC Skills for Living program.
Performs tasks in accordance with relocation cultural adaptation program instructions. Assists clients with relocation issues, including area orientation, schools, housing, childcare, sponsorship, smooth move, new spouse orientation, and personal problems such as relocation stress, cultural adaptation, and disruption of social and family ties.
Provides hands-on training in the use of Singapore public transportation, shopping and basic needs by conducting field trips in order to provide rapid familiarity of Singapore environment.
Prepares lesson guides, audio, visual aids, and handouts for distribution.
Provides orientation training to all newly arrived personnel. Topics include introduction to the country and its culture, customs, foods, language, currency, etiquette, etc.
Coordinates Singapore American Friendship Program in order to familiarize base personnel with the Singapore community, custom, culture and the languages.
Provides and facilitates the simple translation services to base personnel.
Develops, prepares and maintains an assortment of maps and narrative directions to popular local sites, destinations, and off base process such as licenses, vehicle, cell phone services and other local regulations for everyday personal services.
Tracks national and local data on public service events, festivals and travel information.
Develops and facilitates follow-on workshops to further awareness and understanding of the local culture; provides encouragement and skills to help military members, family members, and other eligible beneficiaries continue their adjustment process overseas and promote positive interaction with the host nation.
Keeps up-to-date on current Singaporean affairs to update services and disseminate accurate information to customers. Conducts individual non-clinical counseling to assist customers with cultural adaptation issues.
Develops ICR brief and Liberty packet for visiting personnel and ships. Serves as a point of contact with the Singapore National Tourist Organization and other related agencies.
Performs front desk duty as needed in support of the entire center. This includes answering the center's central telephone system, greeting and responding to walk-in customers, registering participants for workshops, and determining the best appropriate referral service within the center.

Home Visitor Program

Conducts Singapore Home Visitor program for newly arrived personnel to acquaint them with their new off-base homes, use of appliances, and assists with locating various important facilities such as, where to pay bills, school bus stops, public transportation, etc. along with introducing them to their neighbors.
Interviews and assesses client needs and concerns related to Intercultural Relations, Relocation Services and Information and Referral.
Identifies and clarifies issues/concerns and determines appropriate referrals within FFSC or civilian/military community.
Assists clients in prioritizing issues and developing plans and goals tailored to specific needs and concerns. Provides advice, guidance, and additional referral options to clients as needed.
Monitors and tracks each case to evaluate and ensure customer service and client satisfaction.
Periodically reviews cases with the FFSC Site Manager or WFL Consultant, recommending and carrying out appropriate actions to resolve concerns.

Program Data Analysis

Contact appropriate off-base local agencies such as local governments, cultural, historical facilities in order to provide off-base information to U.S. Department of Defense base personnel.
Provides specified data for off base living to include information concerning Singapore homes, paying household bills, consumer education, cultural and recreational opportunities occurring in the NSA Singapore area that can be reached quickly/easily.
Evaluates and interprets data received from interviews during home visits.
Conducts research, revises current services, and develops new services that best accomplish the goals for the program.

Requirements

Conditions of employment

Must be able to complete and pass a National Agency Check with Inquiries (T1) background investigation.
Must possess and maintain a current local driver’s license as travel is required in the performance of duties.

Qualifications

Experience in human services program management.
Bachelor's or Master's degree in the behavioral, social science, or education fields, preferred but not required.
Skill in preparation of presentations and public speaking in front of large and small group settings.
Skill in teaching and facilitating groups of 10 or more adults.
Knowledge of basic teaching techniques and ability to present information in specific social service areas, such as career planning, employment assistance, personal financial management, Ombudsman program, and relocation assistance, and evaluate the effectiveness of the training.
Skill in conducting non-clinical counseling to establish the nature and extent of a problem, assist in developing goals and plans, and determine appropriate referral services. This counseling skill level is usually acquired with a combination of studies related to counseling techniques and at least one year of counseling experience.
Knowledge of concepts, theories, and practices used to develop and evaluate various workshops and programs.
Ability to interpret technical data and prepare training materials on various topics, such as intercultural relations, relocation, deployment, employment, and Ombudsman program related to military personnel and their families.
Practical knowledge of the mobile military lifestyle, including relocation issues, and understanding Navy policies and procedures impacting personnel and their families.
Ability to communicate well in English, both orally and in writing; collaborate with and work harmoniously with all levels of personnel inside and outside the department.
Ability to use tact and diplomacy to establish effective working relationships and work in a culturally diverse environment, showing tolerance for cultural diversity.
Knowledge of multi-media training equipment.
Knowledge and ability to use a personal computer and various software.
Ability to plan and organize work independently and to identify problems and develop innovative solutions.
Knowledge of American and Singaporean history, customs and culture.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Must reside within the local commuting area.
Salary is dependent on experience and/or education.
Some positions have special requirements.
Selectee may be required to complete a one (1) year probationary period.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.
Employees (and their family members) who require medical or dental care in Singapore may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.

Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)

If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate

If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).

If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.

Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on the close date to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link:

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone: 81-468-16-5446
Email: FFR_NAFRecruitment@us.navy.mil

Address: NSA Singapore
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Intercultural Relations Coordinator Job in Singapore