It Specialist Job

Vacancy No. CARX-21-11157365-SHe-OCA Department Deputy Assistant Secretary for Information and Technology
Salary $66,829.00 to $86,881.00 Grade 12 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 6/28/2021 Close Date 12/30/2021
Job Link Apply Online Who may apply Status Candidates
Locations:
MOBILE, ALFAYETTEVILLE, ARFORT SMITH, ARHARRISON, AR
LITTLE ROCK, ARNORTH LITTLE ROCK, AROZARK, ARAURORA, CO
COLORADO SPRINGS, CODENVER, COGRAND JUNCTION, COGOLDEN, CO
PUEBLO, COEGLIN AFB, FLPANAMA CITY BEACH, FLGONZALEZ, FL
ALEXANDRIA, LANEW ORLEANS, LASHREVEPORT, LABRANSON, MO
JOPLIN, MONEOSHO, MOSPRINGFIELD, MOBILOXI, MS
BILLINGS, MTBOZEMAN, MTFORT HARRISON, MTKALISPELL, MT
MISSOULA, MTLAS CRUCES, NMJAY, OKLAWTON, OK
MUSKOGEE, OKOKLAHOMA CITY, OKTULSA, OKABILENE, TX
AMARILLO, TXAUSTIN, TXBEAUMONT, TXBIG SPRING, TX
CORPUS CHRISTI, TXDALLAS, TXEL PASO, TXHARLINGEN, TX
EL PASO, TXHOUSTON, TXLUBBOCK, TXLUFKIN, TX
MIDLAND, TXODESSA, TXSAN ANGELO, TXSAN ANTONIO, TX
TEMPLE, TXTOMBALL, TXWACO, TXSALT LAKE CITY, UT
CHEYENNE, WYSHERIDAN, WY

Job Description (Please follow all instructions carefully)
Overview
  • Accepting applications
  • Open & closing dates

    Opening and closing dates 06/28/2021 to 12/30/2021

  • Service

    Competitive

  • Pay scale & grade

    GS 12

  • Salary

    $66,829 to $86,881 per year

    The salary range listed reflects the GS base rate (not including locality). Upon selection, the salary will be adjusted to include locality.

  • Appointment type

    Permanent

  • Work schedule

    Full-time

Locations

many vacancies in the following locations:

  • Mobile, AL
  • Fayetteville, AR
  • Fort Smith, AR
  • Harrison, AR
  • Little Rock, AR
  • North Little Rock, AR
  • Ozark, AR
  • Aurora, CO
  • Colorado Springs, CO
  • Denver, CO
  • Grand Junction, CO
  • Lakewood, CO
  • Pueblo, CO
  • Eglin AFB, FL
  • Panama City Beach, FL
  • Pensacola, FL
  • Alexandria, LA
  • New Orleans, LA
  • Shreveport, LA
  • Branson, MO
  • Joplin, MO
  • Neosho, MO
  • Springfield, MO
  • Biloxi, MS
  • Billings, MT
  • Bozeman, MT
  • Fort Harrison, MT
  • Kalispell, MT
  • Missoula, MT
  • Las Cruces, NM
  • Jay, OK
  • Lawton, OK
  • Muskogee, OK
  • Oklahoma City, OK
  • Tulsa, OK
  • Abilene, TX
  • Amarillo, TX
  • Austin, TX
  • Beaumont, TX
  • Big Spring, TX
  • Corpus Christi, TX
  • Dallas, TX
  • El Paso, TX
  • Harlingen, TX
  • Horizon City, TX
  • Houston, TX
  • Lubbock, TX
  • Lufkin, TX
  • Midland, TX
  • Odessa, TX
  • San Angelo, TX
  • San Antonio, TX
  • Temple, TX
  • Tomball, TX
  • Waco, TX
  • Salt Lake City, UT
  • Cheyenne, WY
  • Sheridan, WY
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • Family of overseas employees

    Family members of a federal employee or uniformed service member who is, or was, working overseas.

  • Federal employees - Competitive service

    Current or former competitive service federal employees.

  • Individuals with disabilities

  • Military spouses

  • Peace Corps & AmeriCorps Vista

  • Veterans

  • Federal employees - Excepted service

    Current excepted service federal employees.

  • Special authorities

    Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

Clarification from the agency

Current Federal employees serving under career or career conditional competitive service appointments, former Federal employees with reinstatement eligibility, persons eligible for non-competitive appointment under special appointment authorities, or persons eligible under the Interchange Agreements. Veterans who are eligible to apply under the following veteran appointment authorities: Veterans Employment Opportunity Act (VEOA), 30% or more disabled veterans are eligible to apply.

Announcement number

CARX-21-11157365-SHe-OCA

Control number

605839600

  • Videos
    Videos

    https://youtube.com/embed/uOpCFjqL-nY

  • Duties
    Duties Summary

    The position is located in the Office of Information Technology (OIT), IT Operations and Service (ITOPS), End User Operations (EUO). You will perform a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

    Learn more about this agency
    Responsibilities

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

    OPM Cyber Code 411 - Technical Support Specialist

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    This is a bargaining unit position.

    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    Work Schedule: Full Time - This Position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
    Compressed/Flexible Schedule: Not available
    Telework: Not available
    Virtual: This is a virtual position. You will be required to work at a VA facility.
    Position Description Title/PD#: IT Specialist/ PD17041A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Demands: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.

    Major Duties:

    • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate.
    • Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
    • Configuring devices and software applications following established procedures.
    • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
    • Providing account management support, client connectivity support and client application support for various devices.

    Travel Required

    Occasional travel - Occasional travel may be required on short notice.

    Supervisory status

    No

    Promotion Potential

    None

  • Requirements
    Requirements Conditions Of Employment
    • You must be a U.S. Citizen to apply for this job
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to background/security investigation
    • Selected applicants will be required to complete an online onboarding process
    Qualifications
    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/30/2021.

    Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

    Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

    Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

    AND

    Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.

    The Selective Placement Factor for this position is: You must have experience diagnosing IT user problems utilizing performance tuning tools, system diagnostic tools, and fault identification techniques.

    AND

    You may qualify based on your experience as described below:

    Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

    For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
    1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    AND

    Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes s resolving customer related software and hardware problems in accordance with established policies and procedures; overseeing Help Desk activities; configuring devices and software applications following established procedures.

    Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

    Per Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not usually be part of the employee's position is creditable; however, the experience is considered creditable when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignments. The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. The employee should be able to locate this documentation in their official personnel record. To receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate and official documentation of such experience as indicated above.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
    Education

    There is no educational substitution at this grade level.

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

    Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance
    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process

    Suitability/Fitness

  • Required Documents
    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume


    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
    • DD-214/ Statement of Service
    • Disability Letter (Schedule A)
    • Disability Letter (VA)
    • Other (1)
    • PCS Orders
    • Performance Appraisal
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action


    SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
    • Most recent SF-50 if you are a current or former Federal employee
    • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
    • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
    • Examples of appropriate SF-50's include:
      • Within grade increases at the highest grade held; or
      • Promotions with an effective date more than one year old; or
      • SF-50's at the highest grade held with an effective date more than one year old.
    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

  • Benefits
    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/30/2021 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11157365.

    1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
    2. Click Submit My Answers to submit your application package.
    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
    To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

    NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

    HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

    Agency contact information VHA National Recruitment Center VHA National Recruitment Center
    Address

    DAS Information and Technology - 103
    810 Vermont Avenue NW
    Washington, DC 20420
    US
    Learn more about this agency

    OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    Visit our careers page

    Learn more about what it's like to work at Deputy Assistant Secretary for Information and Technology, what the agency does, and about the types of careers this agency offers.

    http://www.va.gov/jobs/

    Next steps

    After you submit your complete application package, you will receive a notification informing you that the application you submitted has been received.

    You will not receive any additional notifications and your resume will not be reviewed for qualifications until a position is requested to be filled. If a request is received to fill a position, applicants will be evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) will be issued, and applicants will be notified of their status by email. You may be contacted if further evaluation or interviews are required or upon selection.

    You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.