Duties
Jury clerks perform administrative and customer service work to coordinate and prepare qualified jurors for jury selection in accordance with approved internal controls, procedures, and rules. Employees in these positions ensure the efficient and fair operations related to the selection, qualification, summoning, orientation, management, and payment of jurors. Representative duties will include but are not limited to:
- Prepare and mail juror questionnaires and other information.
- Process and respond to juror mail, email, and telephone calls in a timely manner.
- Process juror questionnaires and other documents.
- Process and respond to deferral and excuse requests.
- Schedule and prepare for jury selections.
- Conduct juror check-in and provide juror orientation.
- Provide support to and assist jurors during jury service.
- Prepare paperwork after jury selections, including juror payments and reimbursements.
- Operate the Court's Juror Management System (JMS) and eJuror (component of JMS).
- Maintain and update the automated phone system used by jurors.
- Maintain accurate inventory of jury supplies.
- Communicate verbally and in writing with judges, court personnel, U.S. Attorney's Office, jurors, and other groups to ensure the smooth and efficient operation of all jury-related proceedings.
- Administer the Oath of Allegiance to new citizens.
- Other duties as assigned.
Requirements
Conditions of employment
- You must be a U.S. Citizen to qualify for this position
- Background investigation
- Pre-employment drug test
Qualifications
MINIMUM QUALIFICATIONS:
This position will involve significant public contact and personal interaction, experience managing a heavy call volume, and the ability to speak publicly in front of a large group. Qualifications include:
- Two years of previous and extensive customer service experience.
- Excellent oral and written communication skills.
- Ability to work independently and use judgment to resolve issues based on knowledge and experience.
- Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
- Ability to maintain confidentiality.
- Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
- Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
- Ability to consistently demonstrate sound ethics and judgment.
- Skill and precision in performing data entry and preparing documents using Microsoft Office.
- Payment processing experience is beneficial.
- Ability to work extended hours and travel within the district as needed.
- Be a high school graduate (or equivalent) and must have a minimum of two years of general experience and one year of specialized experience.
Generalized experience is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience.
Specialized experience is progressively responsible experience requiring the regular and recurring application of administrative procedures involving the use of automated systems, use of specialized terminology, and a demonstrated ability to apply a body of rules, regulations, directives, or law. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, insurance companies, real estate and title offices, and corporate office environments.
PREFERRED QUALIFICATIONS:
- Strong preference will be given to applicants who have professional and inherent customer service skills. The preferred applicant should have the ability to manage a heavy volume of demanding telephone calls.
- Preference will also be given to applicants with exceptional verbal and written communication skills.
- Bachelor's degree.
Education
This job does not have an education qualification requirement.
Additional information
The full salary range for this position is $45,548 - $74,032.
This job is being filled by an alternative hiring process and is not in the competitive civil service.
The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.
Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under "Excepted Appointments" and are considered "at will" employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.
The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.
All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.
Participation in the interview process will be at the applicant's own expense and relocation expenses will not be provided.
All promotions are subject to the approval of the Administrative Office of the U.S. Courts.
The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).
Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.
The U.S. District Court, District of Arizona is an Equal Opportunity Employer.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Federal benefits include, but not limited to:
- Up to 13 days paid annual leave per year for the first 3 years of employment; 20 to 26 days per year thereafter (dependent upon the length of federal service).
- 11 paid holidays per year.
- 13 days of paid sick leave per year.
- Up to 12 weeks paid maternity/paternity leave, if qualified.
- Excellent retirement package (enhanced Federal law enforcement retirement benefits)
- Mandatory participation in the Federal Retirement System (FERS) and Social Security programs.
- Optional Thrift Savings Plan (TSP), a 401(k)-styled program with a matching component of up to 5%, with diversification control.
- Full extension of health benefits.
- Optional participation in the federal health insurance program of your choice (no waiting period).
- Optional vision and dental insurance programs of your choice (no waiting period).
- Optional participation in a flexible spending program for health and/or dependent care.
- Optional participation in group life insurance.
- Transit Subsidy.
- On-site fitness center (Phoenix only)
- Flexible schedule options.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Complete applications will be reviewed based on Judiciary qualification standards. Applicants selected for interview will be evaluated based upon the question responses they provide during the structured interview. In responding to structured interview questions, the applicant should be sure to cite specific examples of experience, explain exactly what they did, and the outcome.