Summary
This position is part of the Interior Business Center (IBC), Human Resources Directorate (HRD), Payroll Operations Division (POD), Debt Management Branch (DMB). The Branch provides billing and collection activities associated with employee debt records, analyzing payroll records to determine debt validity/accuracy, performing debt collection activities, recording collections applicable to bill, reporting to client accounting offices, and communicating with client office personnel and debtors.
Duties
- Prepares and transmits transfer packages for employees who separate or retire
- Certifies refunds and pays daily transactions after necessary research to verify validity
- Distributes and reviews team members' workload to assure timely processing; controls backlog, and meets established deadlines
- Answers questions on specifics of debt computation from technicians and customers
- Calculates, prepares, validates, and transmits reports of billing and collection activity to clients
- Performs required research to aid analysis of transactions to determine cause of erroneous billings
- Utilizes both payroll and accounting systems and explains transactions from source documents
- Performs detailed audits of debt and collections
Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Suitable for Federal employment, determined by background investigation.
- Direct Deposit of pay is required.
- Selective Service registration required for male applicants, unless exempt.
Qualifications
At the GS-08 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-7 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes experience utilizing a payroll system and subsidiary systems to research and resolve employee payroll issues and apply payroll, benefits, billing and collection and/or financial rules and regulations to resolve a variety of payroll system issues.
Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position.
Only experience and education obtained by the closing date of this announcement will be considered.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience).
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
For Category Rating: Once the application process is complete, qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The categories for this announcement are defined as: Best-Qualified, Well-Qualified, and Qualified. Your resume and supporting documentation will then be used to determine if you are qualified for this job. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position (if applicable).
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Analytical Thinking
- Arithmetic/Mathematical Reasoning
- Customer Service
- Customer Service
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Leadership
- Oral Communication
- Reasoning
- Self-Management
- Self-Management
- Teaching Others
- Teamwork
- Technical Competency - Billing and Collections Processing
- Written Communication
Note: Duplicative competencies indicate that the competency is being assessed in both the Assessment Questionnaire and USA Hire Competency Based Assessment.
If your final score places you in the group of best qualified candidates, and you meet all eligibility and qualification requirements, you may be referred to the hiring official for further consideration.
The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online USA Hire Competency Based Assessment. The online assessment measures critical general competencies required to perform the job.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
2. Other supporting documents:
- College transcript(s), if qualifying based on education or if this position has a basic education requirement
- Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
- Cover Letter, optional
If you are a veteran with preference eligibility and you are claiming veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non preference determination. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/).
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section of this vacancy.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. The application process is as follows:
- To begin the application process, click Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation. You may preview the Application Questionnaire at:https://apply.usastaffing.gov/ViewQuestionnaire/12441262
- Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
- Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
- After submitting an online application, you will be notified whether or not you are required to take additional online assessment through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
- If you are asked to take the USA Hire Competency Based Assessment, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessment. Click here for Computer System Requirements.
- Note, set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
This position is being advertised concurrently with vacancy announcement IBC-MP-12441263MH using Merit Promotion procedures. If interested, refer to that announcement to determine if you meet merit promotion requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Edit Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement.
Online Assessment Helpdesk - If you have any questions about the assessments, please submit a help desk ticket here: https://apply.usastaffing.gov/HelpTicket
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
Based on your application and your responses to the Assessment Questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. This online assessment must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessment .
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