Your resume must demonstrate at least one year of Specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating various systems such as Computer Aided Dispatch (CAD) System, radio equipment, trunk radio and talk group systems, Enhanced 911 telephone systems and fire and security alarm systems to respond/communicate to law enforcement, fire, medical, hazmat emergencies; 2) Processing multiple requests (e.g., communicating with emergency caller while communicating with police or fire dispatch) for emergency services simultaneously; 3) Coordinating emergency responses in accordance with inter-agency procedures and installation organizations; and 4) Making workload adjustments to improve services rendered as incidents/emergencies occur; 5) Answer emergency calls and provide Emergency Medical Dispatch pre-arrival instructions. Note: This information must be supported in your resume to be considered for this position.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Additional Information (Continued):
Incumbent must have been trained and received / currently hold the following certifications:
- Emergency Medical Dispatch (EMD) certification
- Cardiopulmonary Resuscitation (CPR) certification
- Public Safety Telecommunicator (PST) certification
- Communications Training Officer (CTO) certification
- NCIC/OPENFOX/JUST operator certificate
Physical Demands:
The work is mainly sedentary. Walking, standing and stooping, reaching and handling/grasping documents may occur in performing duties of the position.
Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service, and the nature and consequences of the decisions the incumbent is required to make, categorize this position as one of high mental and emotional stress.
Work Environment:
Incumbent's normal work site is within Regional Dispatch Center (RDC) facility. The communications facility is a controlled room. Employees work at consoles equipped with CAD, multiple channel radios, 911 telephone system, computers and other electric equipment.
During emergencies, employees may be required to work long periods without breaks.
To ensure employees safety and health, CNR (X) maintains personnel protection programs consistent with applicable laws and regulations. These programs may include engineering controls, training, work procedures, use of personal protective equipment, and medical surveillance. The incumbent will be requires to take limited medical examinations to assess his/her medical qualifications for duty including hearing and vision.
Other duties:
Incumbent must be ale to use a computer keyboard and perform frequent, repetitive typing motions.
Incumbent must be able to read information on computer screen.
Incumbent must have color vision adequate to distinguish between green, red, and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen.
Incumbent must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable.
Incumbent must be able to clearly hear conversations over the phone, radio and telephone-operator headset regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch. Incumbent may use hearing correction devises to augment their natural hearing in order in order to meet the requirements listed.