Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- English Language Proficiency: Lead Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
IN ADDITION TO THE BASIC REQUIREMENTS APPLICANTS MUST MEET THE FOLLOWING:GS-07: Above the full performance level
Grade Determinations: In order toqualify at the GS-07 level you must have one year of experience equivalent to the GS-06 grade and demonstrate the below GS-06 KSAs
GS 06 KSAs:
1
. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
To qualify at the GS-07 level you must have one year of experience equivalent to the GS-06 grade and demonstrate the below GS-07 KSAs.
GS 07 KSAs:
1.Advance knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2.The ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
3.The ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
4.Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
5.The ability to provide development and training.
6.The ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
7.This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Preferred Experience: One year of experience equivalent to the next lower grade level (GS 06).
The full performance level of this vacancy is a GS-07.
Physical Requirements: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.
Work Environment: The work environment involves the normal risks and stresses typical in an office environment which supports an extremely busy clinical service with various professional staff.
Reference: For more information on this qualification standard, please visit
https://www.va.gov/ohrm/QualificationStandards/. (VA HANDBOOK 5005/53, PART II, APPENDIX G45)