Summary
This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Duties include but not limited to:
Library Front Desk / Customer Service Support (75%)
- Welcomes patrons into the program area/library and ensures that patrons are authorized to use
library equipment and facilities.
- Registers library users so that these patrons may borrow library materials.
- Circulates library materials to patrons (checking library materials in and out) by using HQ approved
Integrated Library Systems (ILS) software.
- Removes items from the book drop daily and clears these items from patron accounts.
- Reports high circulation items which are in poor condition or missing to supervisor.
- Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to
request that materials be returned. Reports overdue materials issues to supervisor for resolution.
- Completes weekly, monthly and quarterly program and collection usage reports.
- Assists with processing interlibrary loan requests.
- Re-shelves new and returned library materials.
- Responds to routine and non-technical requests for information and questions to access, identify
and/or locate virtual and physical library materials.
- Assists with collection weeding projects.
- Assists with patron computer usage and troubleshoots minor hardware and software issues.
- Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace
and gaming devices.
- Maintains a knowledge of current and upcoming library programs so that the incumbent may
recommend these programs to patrons.
- Maintains a knowledge of other MWR programs so that the incumbent may recommend these
programs to library patrons.
- Maintains library book displays.
- Ensures that library print marketing materials are current and well-stocked in targeted areas on base
(fitness, galleys, medical support offices, and NEX are examples).
- Maintains knowledge of other programs' point of service for library program in a
collocated areas, ensuring patrons receive assistance from all MWR front desk team members.
- Sorts mail and checks magazines and newspapers as necessary.
- Informs leadership and library teammates when supplies are getting low and need reordering.
- Ensures cleanliness of the library building or designated space through general housekeeping such as
dusting and vacuuming.
- Completes required military and library trainings on time.
- Promotes customer service awareness and demonstrates excellent customer service to all
professional and patron contacts.
Library Program Support (25%)
- Assists library programmers with program preparations to include craft and decoration preparations.
- Assists library programmers with program execution to include set-up, tear-down, and presentation
support.
- Assists program marketing by participating in library outreach activities. This may include taking
the lead in presenting library program information to different commands and at installation
community functions.
- Researches current library program trends and recommends popular library programs to library
leadership.
Requirements
Conditions of employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Ability to lift, pull, push and carry 45 pounds.
- Incumbent may be required to work early, late, and on weekends and holidays.
- Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the
performance of duties.
- Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
- Knowledge of basic service operations for libraries.
- Knowledge of Navy MWR Library's mission.
- Knowledge of other MWR programs and their purpose.
- Knowledge of front desk library operations that include library circulations.
- Knowledge of technology devices and software applications.
- Skill in providing excellent customer service.
- Skill in the use of technology devices and software applications to include Microsoft Office
applications.
- Skill in typing.
- Skill in reading comprehension and basic math.
- Skill in public speaking.
- Ability to work independently and as part of a team.
- Ability to communicate both orally and in writing.
Education
This position does not have a positive education requirement.
Additional information
Salary is dependent on experience and/or education.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Vendors
- Dependents aged 18 and older
- Service Providers
- Veterans with service-connected disabilities
- Contractors
- Visitors (includes visitors in same vehicle with CAC holder)
- Transportation services (taxi, limo, ride share)
- Agent, Assist, Aid, Care Giver Letters
- Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
- U.S. passport or passport card
- Military ID card (Common Access Card or CAC, DoD retired ID card)
- Permanent resident card (Green Card)
- Transportation Worker Identification Credential (TWIC)
- Enhanced Driver's License (EDL)
- Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
- Proof of identity (e.g., birth certificate, passport)
- Proof of Social Security number (e.g., Social Security card)
- Two proofs of residency (e.g., utility bills, bank statements)
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 02/26/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12892822
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.