LODGING FACILITY MANAGER NF4* (RFT) FIVE PALMS

Clarification from the agency

Open to Public

Responsible for management control and efficient operation of Marine Lodge ¿ Five Palms. Responsible
for Guest Services and Guest Reception Desk, Housekeeping, Laundry and Maintenance functions,
including grounds maintenance within 50 feet of the facility. May work at the Guest Reception Desk or in
Housekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that services
and facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms and
public spaces on a weekly basis; documents inspections and forms action plans to address any noted
deficiencies. Provide direction, encouragement, recognition and leadership to all lodging staff. Conducts
regular meetings with hotel leadership and staff to ensure consistent operations and fosters a workplace
culture of hospitality and service. Interview and hire associates, and oversee the onboarding, training and
professional development process for all staff. Engages with other MCCS activities aboard the Installation
to ensure partnerships and cross-selling opportunities are met. Coordinated with Area Lodging Manager
to implement new policies or innovative promotions that increase occupancy rate, deliver quality guest
service and maintain the required level of profitability. Develop and implement strategies/procedures to
ensure safety and security of occupants. Conducts internal sales. Develops and coordinates marketing
materials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable
rate for patrons when space is not available at the billeting. Analyzes and reports on facility operations and
business performance using key metrics. Performs analysis of profit and loss statements, performance
metrics and business analytics to improve operational performance. Recommends and directions actions
when data shows unfavorable trends and deviations from plans. Develops long range plans in conjunction
with internal operating directives.

Plans, organizes work, and manages internal resources to ensure maximum productivity and economies.
Prepares financial plan, budgets, inventories, cost controls, and related records and reports. Conducts
forecasts of revenues and expenses. Reviews the financial status of the assigned activity and recommends
changes considered necessary. Either directly or indirectly through subordinate supervisors, manages
activity employees. Schedules work, appraises performance, counsels assigned personnel, and
recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity
policy, and ensures compliance with fire, safety, security, sanitation, and other environmental issues.
Manages property resources and provides advice on renovations and improvements. Maintains and
enforces security for funds, merchandise, operating supplies, and equipment to preclude or minimize the
potential for fraud, waste and abuse.

Provides World Class Customer Service with an emphasis on courtesy. Models hospitality at all times to
both internal and external customers. Assists guests and communicates positively in a friendly manner.
Takes action to solve problems quickly. Participate in professional hospitality training on an ongoing
basis. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate
supervisor. Adheres to established standards of actively supporting the principles of the EEO program
and prevention of sexual harassment.

Performs other related duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor¿s degree from an accredited college or university in business or hospitality management or related field and a minimum of three years¿ experience managing in a hotel type operation OR an appropriate combination of both education and experience, demonstrating the knowledge, skills, and abilities necessary to do the work required of the position. Certified Hotel Administrator (CHA) designation from the American Hotel & Lodging Association Educational Institute (AH&LA EI) preferred. Ability to supervise employees accomplishing work. Ability to establish and maintain effective working relationship with subordinates, officials, and others. Ability to communicate both orally and in writing. Knowledge of NAF policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Varies - Review "OTHER INFORMATION"

Next steps