LODGING MANAGEMENT SPECIALIST (EVALUATION/TRAINING) Job in Kelly AFB, TX

Vacancy No. DE-12702808-25-SCG Department Air Force Services Agency
Salary $59,000.00 to $69,000.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 2/26/2025 Close Date 3/11/2025
Job Link Apply Online Who may apply Public
Locations:
Kelly AFB, TX


Summary

This position will be assigned to Kelly AFB, TX.

This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.

Duties

The primary purpose of this position is to analyze and evaluate trends in procedures, service, training, etc., and provide recommended policy change needed to achieve objectives of the AF Lodging Program. Assists in the development of criteria to evaluate Air Force (AF) Inns to ensure that standards are being met. Identifies and recommends needed process/policy changes based upon evaluation of current program. Performs field visits to evaluate base-level lodging operation's performance and customer service; provides staff assistance to improve local performance of the lodging operation. Conducts evaluations within accordance or AF Lodging Standards Checklist and provides feedback during base visits and evaluations to maximize customer service and operation efficiency. Conducts training (classroom and on-the-job training) for personnel assigned to all departments of the lodging function to meet current standards (e.g. customer service, efficiency). Performs follow-up with substandard performers to establish a get-well plan and works with those bases until performance and standards are met. Provides training for new lodging managers to develop a strategic plan to successfully manage their properties. Incorporates total property assessments into base visits/virtual reviews and provides feedback to resource management, construction, technology, and operations branches. Provides briefings to Air Staff, other DoD activities and base level personnel. Assists in management of the annual Air Force Innkeeper Awards program and Lodging Managers Conference. Assists in managing the Air Force Inn Training program on-site courses, courses conducted off-site, and web-based. Develops lodging course curriculum, facilitates class management, and instructs classes. Monitors base usage of web based training. Develops training budget. Manages and provides troubleshooting for the Educational Institute Courseline and WebFire training systems. Reviews and provides functional inputs to the Career Field Education and Training Plan (CFETP), Standard Training Aides (STAs) Home Station Training, and Force Support Combat training. This position may require TDY travel, sometimes on short notice, traveling by military or commercial aircraft or by any other designated means. Performs other related duties as assigned.

Requirements

Conditions of Employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • Must be willing to provide information that you are U.S. Citizen.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/11/2025

Business Based Action, Outside Applicant Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.


Qualifying Experience: Knowledge in Air Force Lodging experience (Lodging Manager, Assistant Lodging Manager, or Lodging Training Manager). Experience with hotel property management systems. Solid understanding of AF Lodging Fund authorizations, capital requirements, facility, technology, standards, and training requirements and be able to teach base level managers in a coaching supportive role. Ability to analyze and evaluate trends in procedures, service, training, etc., and provide recommended policy change needed to achieve objectives of the AF Lodging Program. Ability to communicate effectively, both orally and in writing. Must have experience in the use of personal computers and lodging automated systems. Must be certified by the Educational Institute, American Hotel and Lodging Association (AH&LA) as a Certified Hotel Administrator (CHA), a Certified Rooms Division Executive (CRDE), or a Certified Hospitality Trainer (CHT). MAJCOM/FOA/HAF experience is highly desirable.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position
  • Male applicants born after December 31, 1959 must be registered for Selective Service
  • Direct deposit is required
  • Satisfactorily complete an employment verification (E-Verify) check
  • A probationary period may be required
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
  • Payment of Permanent Change of Station (PCS) costs is authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 03/11/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant. To verify or check the status of your application, log into your USAJobs account.

Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status.

Agency contact information

JBSA Lackland NAF HR Office
Address
AFSVC Operations
AFSVC/VO
2261 Hughes Ave, Suite #156
Lackland AFB, TX 78236-9852
US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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