Duties
Some of the major duties you will perform include but are not limited to the following:
- Provides front-line customer service by greeting visitors, answering calls and inquiries, clarifying routine questions, gathering necessary information, and referring complex or technical issues to senior staff for resolution.
- Reviews and processes minerals casework, examining forms, applications, claims, correspondence, and supporting documentation for accuracy, completeness, proper execution, and compliance with regulations.
- Researches and applies regulatory requirements by locating and interpreting federal regulations, Bureau policies, land records, and standard operating procedures to determine applicable requirements for routine case actions.
- Drafts procedural correspondence and case documentation, including clear emails, form letters, requests for additional information, and routine notices or determinations for supervisory review.
- Maintains case and customer information in automated systems, entering, retrieving, updating, and ensuring the accuracy and integrity of data in accordance with Bureau standards.
Duties will be developmental in nature when filled below the full performance level.
Requirements
Conditions of employment
- Must provide proof of U.S. citizenship.
- Appointment subject to background investigation and favorable adjudication.
- Males born after 12-31-59 must be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/.
- You cannot hold an active real estate license, nor can you have an interest or hold stocks in firms with interest in Federal Lands.
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary or two-year trail period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary or trial period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
All qualifications must be met by the closing date of this announcement - 07/29/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F.
For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.
To qualify for the GS-07:
You must posses at least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained either in the private or public sectors) performing the following:
(1) Collecting and reviewing basic data for routine lands, minerals, oil and gas, mining, or mineral materials cases to ensure completeness, accuracy, and compliance with applicable regulations.
(2) Examining and verifying the accuracy and proper execution of applications or claims, including assessing applicant eligibility and adjudicating routine transactions involving clearly defined facts and established legal or regulatory requirements.
(3) Drafting routine adjudication documents, such as decisions, notices, and correspondence, that address straightforward land or mineral cases with readily identifiable land status and clearly defined rights or interests.
(4) Using automated systems and databases to input, update, and maintain case data, ensuring data integrity and adherence to established Bureau data quality standards, as well as preparing written materials and communicating findings effectively.
-OR-
Education: Graduate level education (including law school) that included or was supplement by 12 semester hours of course work related to the administration of land laws. Examples include course work in land surveying, cartography, land use law, real estate law, land appraising, land use planning, water rights, mining laws, or legal instrument review and interpretation.
-OR-
Superior Academic Achievement: Bachelor's degree in a curriculum that is qualifying for this position as described above from an accredited college or university, and meets one of the requirements for Superior Academic Achievement based on the following: (1) class standing (upper third standing in the graduating class of a college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses); (2) grade-point average (3.0 or higher out of a possible 4.0) as recorded on the official transcript, or as computed based on 4 years of education, or (3.5 or higher out of a possible 4.0) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; (3) election to membership in a national scholastic honor society. Applicants who qualify for GS-7 on the basis of the superior academic achievement provision must have had at least 12 semester hours of course work related to the administration of land laws. (See OPM's General Policies, Application of Qualification Standards Section 4.f.).
-OR-
Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate graduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
To qualify for the GS-09:
You must possess at least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained either in the private or public sectors) performing the following:
(1) Reviewing and independently processing a full range of lands and minerals cases (e.g., mineral leases and mining claims), ensuring accuracy, completeness, compliance with regulations, and proper documentation.
(2) Evaluating and adjudicating complex lands, minerals, and energy-related applications; determining applicant qualifications and assessing bonding requirements while ensuring legal and technical accuracy.
(3) Developing and analyzing facts, evidence, and land status information by researching internal and external land records; verifying acreage, ownership, encumbrances, withdrawals, and restrictions; reviewing private title documents; preparing decisions, notices, and Federal Register publications; and ensuring environmental documentation is completed and incorporated into the case file.
(4) Preparing documents to communicate with applicants to obtain required information; issuing adjudication decisions; and ensuring compliance with applicable laws, regulations, and policies.
(5) Using automated systems and databases to maintain, update, and validate case data, ensuring accuracy, data integrity, and adherence to Bureau quality control standards while preparing clear written correspondence and documentation.
-OR-
Education: Completed at least two years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree from an accredited college or university in a field directly related to the work of the position (including law school) that included or was supplemented by 12 semester hours of course work related to the administration of land laws. Examples include course work in land surveying, cartography, land use law, real estate law, land appraising, land use planning, water rights, mining laws, or legal instrument review and interpretation.
-OR-
Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate graduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration.
Education
You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
Additional information
This announcement is being advertised concurrently under number OR-FUL-13006082-ZAW which is open to all qualified persons who reside within the vicinity of the field unit. You must apply to each announcement separately if you wish to be considered under both recruitment methods.
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.
If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS), recruitment, or relocation incentive.
If otherwise eligible and qualified, you may be offered a Student Loan Repayment Benefit (SLRB). The decision to offer an SLRB will be made on a case-by-case basis and is neither promised nor guaranteed.
Related Non-Federal experience or related experience as retired members of the uniformed services may be credited towards computing entitlement to leave accrual, at managerial discretion, providing that experience meets certain criteria. This provision allows new employees to earn annual leave at a higher rate than would otherwise be allowed. (5 Code of Federal Regulations, 630).
All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process.
Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.
You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics):
Customer Service (Clerical/Technical)
Oral Communication
Interpersonal Skills
Computer Skills
Information Management
To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured resume review and structured interview. These assessments measure the critical competencies listed above that are required to successfully perform the job.
The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration.
DUE WEIGHT: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, you must submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level.