Lead Dispatcher (Public Safety)

Clarification from the agency

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Verification form BIA -4432 must be submitted with the application if claiming Indian Preference. No other documents will be accepted as proof of Indian Preference.

As Lead Dispatcher (Public Safety), GS-2151, your typical work assignments may include, but not limited to:

• Operates a multi-frequency, multi-agency radio console with several paging systems, cross-frequency patching, and phone patching. Operates within a number of public safety computer networks and NCIC/NLETS.
• Coordinates, monitors, and assists with operations via telephone and radio between a variety of agencies and personnel.
• Records and maintains all radio transmissions and significant telephone situations.
• Determines priority of response and initiates appropriate response of law enforcement.
• Gather all pertinent information for the call to determine whether it requires dispatching a vehicle, vessel or aircraft.
• Performs general communications center duties such as filing, typing, copying, scanning, maintaining updated information, shredding of designated paper work, or providing copies of case incident reports to authorized individual or entities.
• Planning, organizing, coordinating, and facilitating of the technical and program work of the Dispatch Center.
• Provides overview and quality control of the work of the team to ensure that technical requirements and specifications are met.
• As shift lead and senior technical dispatcher, coaches and leads the efforts of the team.

Conditions of employment

• U.S. Citizenship Required
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period OR 2-year trial period during which your fitness and whether your continued employment advances the public interest will be evaluated
• A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
• If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
• Incumbent is required to operate a government motor vehicle, must possess a valid driver's license, and have a safe driving record within the 4-year period immediately preceding submittal of GSA Form 3607.
• Drug Testing. This position is subject to both pre-employment and random drug testing as a condition of employment. Applicants will not be appointed to the position if a verified positive drug test is received.

Qualifications

EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual, Qualification Standards)

To qualify for the GS-07 grade level, you must have one-year specialized experience at or equivalent to the GS-06 grade level performing the following: 1) serving as a senior operator to receive and transmit law enforcement communications on a multi-frequency radio network; 2) navigating the National Crime Information Center (NCIC) database; and 3) maintaining records of radio transactions, law enforcement actions, and reports.

PHYSICAL REQUIREMENTS:
Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning he/she is required to work most holidays, report for duty during adverse weather conditions and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work rotating shift work and uncommon tours of duty.

Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds, i.e., boxes that contain 10 reams of typing paper (5,000 sheets of paper).

WORK ENVIRONMENT:
The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.

The incumbent may be assigned to accompany field law enforcement personnel in patrol vehicles or aircraft to assist in and maintain proficiency during agency field operating procedures and jurisdictional boundaries.

All qualification requirements must be met by the closing date of this announcement.

Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package will be evaluated against the minimum qualification requirements specified above. In order to qualify, your resume must specifically describe your work history and the duties you performed in each position.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

Please follow all instructions carefully, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including USA Hire.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Leadership
• Learning
• Oral Communication
• Public Safety and Security
• Reading Comprehension
• Self-Management
• Stress Tolerance
• Teamwork
• Telecommunications

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Reorganization Act of 1934 (Title 25, USC, Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian Preference eligibles not currently employed in Federal service may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(a)(7). Consideration will be given to Non-Indian applicants in the absence of qualified Indian Preference eligibles. For more information, please visit: https://www.bia.gov/jobs.

DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your Assessment Questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

REVIEW BEFORE YOU SUBMIT: You may preview the assessment questions here in the https://apply.usastaffing.gov/ViewQuestionnaire/13086995.

The following documents are required for this position:

• Resume which details work experience including dates worked (mm/yy-mm/yy); position title; position series and grade (if federal service); work schedule; hours worked per week; relevant duties performed; supervisor with contact information, and 3 professional references and contact information (Do not include current/former supervisors), etc
• Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
• On-line Assessment Questionnaire
• Veteran's documentation - (if applicable) VA letter on VA letterhead stating your overall combined rating, SF-15, DD-214 (Member 4 Copy Only) reflecting an honorable discharge and dates of active duty military service.
• Special Appointing Authority documentation (if applying under a special hiring authority)
• BIA Form 4432 The Form BIA-4432 must be completed as stated in the Instructions on the Form and this form with must be submitted with your application for Federal employment (if claiming Indian preference).
• Performance Appraisal (if applying under the Land Management Flexibility Act)
• Current & Former Federal Employees. If you are a current career or career-conditional Federal employee OR a former Federal employee who has reinstatement eligibility you must submit the following by the closing date of this announcement, or you will not receive consideration as such:
  • A copy of a recent SF-50 "Notification of Personnel Action" documenting proof of competitive status, tenure, position title, occupational series, grade level and step. If you are applying for a higher grade, please provide the SF-50 form which shows the length of time you have been in your current/highest grade. If you have promotion potential in any of your positions, please provide an SF-50 stating your highest full performance level; and
  • Due Weight for Performance Appraisals and Awards:
    1. Your most recent Performance Appraisal (if you do not have your most recent performance appraisal, please submit an explanation as to why it is unavailable); and
    2. If applicable, a list of any awards you received in the last 5 years (i.e., superior performance awards, special act or achievement awards, quality step increase, etc.).

Click here for information see Reading your SF-50 to determine your service and appointment type

ALL DOCUMENTS MUST BE RECEIVED BY 11:59 PM Eastern Time ON THE CLOSING DATE OF THIS ANNOUNCEMENT. If your application package is incomplete in any way, you will not be considered for this position, and requests for extensions will not be granted. Please double check your application package before you submit it.

ADDITIONAL INFORMATION WILL NOT BE SOLICITED OR ACCEPTED BY THIS OFFICE.

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