Lead Hotel Customer Service Agent, NF-02 Job in Lake Buena Vista, FL

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation.
• Ensures manager's directives and plans are communicated and followed and provides status and information reports as required.
• Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc.
• As working leader: Warmly welcomes and interacts with arriving guests and visitors.
• Checks in and out guests in support of the front desk reception service on an as needed basis.
• Assigns guest room, accepts payment, gives receipt and room keys.
• Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund.
• Cashes travelers and personal checks and secures credit card authorizations.
• Sells hotel services such as tickets for events and shows.
• Provides information on the various hotel services, programs, offerings, and local points of interest.
• Answers guest inquiries on the general lodging layout, parking, and room features.
• Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
• Performs all related clerical tasks associated with the above functions.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Appointee is subject to completion of a favorable suitability determination Tier 1 investigation.
• Must be available to work days, nights, weekends and holidays.
• Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3
• Must have the ability to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

How You Will Be Evaluated

Required Documents

How to Apply

You may submit your application packet using one of the two methods identified below:

1. Electronically (preferred): https://www.usajobs.gov/ and search for announcement number NENAFSG2512804818. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
2. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 1:00 p.m., Eastern Standard Time to the Human Resources Office, on the closing date of the announcement. Shades of Green Resort is located on Walt Disney World Property.

Next steps

Referred applicants may be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.