Clarification from the agency

Open to All US Citizens, NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Lead MSA duties include, but are not limited to:

• Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy;
• Keep in touch with the status and progress of work, and make day- to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly;
• Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested;
• Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies;
• Give on the job training to new employees in accordance with established procedures and practices; Maintain a current knowledge and answer questions of other employees on procedures, policies, directives, etc

Inpatient:

In addition to the general duties listed above, Lead MSAs are responsible for; timely accurate and appropriate processing all admissions, transfers, and discharges to the assigned inpatient areas, assist in processing all emergency transfers to other VA facilities or private hospitals; preparing for scheduled admissions to include giving scheduled admission list to each days admitting team, knowing which team is on call daily; updating BMS multiple times during the shift based on interpreting physician's orders; timely and accurate completion of the inpatient kardex; verifying physician orders and taking appropriate established procedures for those orders; entering timely hoptel requests (note), preop notes, and precardiac cath notes; courtesy answering the patient jeron calls, routing it appropriately to the nurse or aide, set the jeron pagers up for current and/or oncoming shift; calling for Code4 or rapid responses, following established procedures regarding both; providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM or CPRS helpline.

Outpatient:

In addition to the general duties listed above, Lead MSAs are responsible for updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients, other VAs, and/or private sector medical centers; coordinating information and actions related to patient care and services; scheduling appointments in accordance with VHA national scheduling guidelines, entering scheduled admissions; preparing educational materials as directed by others for various patient education initiatives; entering work orders for their assigned areas; calling for Code4 or rapid responses, following established procedures regarding both; providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM helpdesk or CPRS helpline. Performs other duties as assigned.

Work Schedule: Tour; rotating schedule, Weekdays 5 am- 13:30pm, Weekends 18:00- 2:30am
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00097F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA.

  • Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,

  • Education. One year above high school; OR,

  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-7 LEVEL TO QUALIFY FOR THIS POSITION.

GS-7 :GRADE REQUIREMENTS

EXPERIENCE: Must have one (1) full year of experience that is directly related to the duties of a MSA and that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience (must be equivalent to the next lower grade level, GS-6, in the Federal government) must demonstrate the knowledge, skills, and abilities associated with MSA responsibilities. Experience at this level includes but is not limited to: expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; collaborate and communicate with a wide range of medical clinicians across multiple disciplines; sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations; communicates tactfully and effectively by phone, in person and in writing; advanced knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care; advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.; an advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

AND

Demonstrated Knowledge, Skills, and Abilities. In addition to the above basic requirements and experience, candidates must also demonstrate all of the KSAs below:

KSA- 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

KSA- 2..Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

KSA- 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

KSA- 4.Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.

KSA- 5. Ability to provide staff development and training.

KSA- 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics

Note: Please ensure how you meet these KSAs is clearly described in your resume; we may not make assumptions regarding your experience

References: VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Qualification Standard GS-0679 Veterans Health Administration August 1, 2019. please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-7.

Physical Requirements: The employee must be able to travel to spoke sites for training and program implementation. The incumbent must be able to bend, walk, lift to 15 pounds, drive a motor vehicle, and stand.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Other (1)
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Next steps